Customer Ratings & Reviews
- Model:
- GA00823-US
- SKU:
- 10535124
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
to a friend
Google mesh not worth it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to factory reset a couple of times. Wifi always dropping would not recommend if you live in two stoey house plan on returning.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Badheadset, thanks for taking the time to leave a review about the Nest Wifi. We’re sorry to learn of your unpleasant experience with its performance, and we can see how difficult this has been for you. We understand your decision to return it. If you’re willing to try, we suggest the following steps to see if the Wi-Fi performance will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
The placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
We’re always here to help improve your experience. If you’d like us to have a better look into this issue, feel free to contact us anytime here: https://support.google.com/googlenest/gethelp
Worked great for awhile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked at first great went down once we shut it down and came back,now it lost internet again and tried the support suggestions and it will not work,not happy!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rooter,
Thanks for letting us know of the issue you're faced with. We sorry for the frustration this has has caused.
If you've already tried the troubleshooting steps at our support page and couldn't fix the issue, please get in touch with so we can work on it further to help you out by visiting https://support.google.com/wifi/contactflow
Not worth the install and constant restarts
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked well in the house prior to covid. Now the entire family is working from home and they can't handle it. Boxed the set up and returned it.
No, I would not recommend this to a friendHas poor range
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor coverage! Was not easy to setup and did not reach the second point unless in the same room.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Betterthanacomputer, thanks for giving us time to share your feedback with us, and we’re sorry to hear of your difficulties with using the Nest Wifi. This is definitely not the kind of user experience we want to share with you.
The placement of your Wi-Fi router and point are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
It may also be helpful to try the following steps to see if the connectivity will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
For further assistance, we’d be happy to help and guide you with additional troubleshooting here: https://support.google.com/googlenest/gethelp
Horrible please do yourself a favor avoid them
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst wifi mesh system ever do not purchase save your money for a better router like a netgear wifi 6
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Victor, thanks for posting your review. We're sorry to learn that your experience with your Nest Wifi didn't meet your expectations. If you're willing to give it another try, we'd like to know more about your impression of the Nest Wifi as a mesh system and help find ways to improve your experience with the device. Our support specialists are available to assist you with your concerns about the mesh system. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Poor is a praise.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience so far. Right next to my points and the download and upload speeds are absolutely horrific. Trouble shooting isn’t any help.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Justin,
Thanks for reaching out. We're sorry to hear that Nest Wifi didn't quite meet your needs. We understand how important this is for you and we’d like to help improve your experience.
There are many reasons why your internet connection drops or might appear slow. We'd like to learn more about the network connection issue. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow
Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it would hold gig speed but doesn't, and geek squad doesn't know how to fix it!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi 49erFaithful, thanks for giving us feedback on Nest Wifi, and we’re sorry to learn that the speed is below your expectations.
Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.
To improve your Wi-Fi speed, try one or more of these steps:
- Move the connected device closer to your Wifi router or point.
- Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
- Restart your network.
- Contact your Internet Service Provider (ISP) to confirm your service is working properly.
- Visit this link for more details: https://support.google.com/googlenest/answer/6246489
You can always contact our support team at the Google Nest Help Page for further assistance and guidance: https://support.google.com/googlenest/gethelp
Wouldn't buy again.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed after 2 months. I will have to go through the torturous RMA process. Expected better reliability!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jim59, thanks for sharing your experience with Nest Wifi. We regret to hear that your overall experience with Nest Wifi is less than ideal.
We value your feedback, as your satisfaction is what drives us in improving our products and services. We’ll make sure to pass along the details of it to the right team. If you have concerns about your replacement device, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Google Wifi Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product came recommended to me by a work colleague however, unfortunately, it did not work because it was not compatible with my Comcast Router.
No, I would not recommend this to a friendDo not buy, google Wi-Fi is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible and kept disconnecting. Btw, today products are WiFi 6. This product meets WiFi 5 standards, that’s no Bueno
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there AuthenticReviewer, thanks for making us aware about the issue. We´re sorry to hear about the horrible experience you are having with the persistent disconnection issue with your Nest Wifi.
It's important to check if you're using a modem/router combo. If you are, we recommend setting it up in bridge mode and disabling its Wi-Fi functionality. This will avoid any network issues caused by both your combo and your Nest Wifi Router, broadcasting the same SSID and password. You may then connect your Nest Wifi Router to your modem using an Ethernet cable, and then connect your Nest Wifi Points to your Nest Wifi Router wirelessly.
If the issue remains unresolved, we suggest contacting our support team so we can take a closer look about the issue. You can reach us through this link: https://support.google.com/wifi/gethelp
Don’t buy it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommended to anyone. The first week it worked just fine. $240 wasted. I have it in box not using it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sammy, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with your Nest Wifi after your first week of using it. We'd like to know more about what happened so we can help investigate the issue and assist you with troubleshooting steps that may improve your experience with the device. If you're willing to remove it from the box and give it another go, please contact our support specialists through our Google Help page here: https://support.google.com/googlenest/gethelp
Don’t buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made no improvements from my isp router, I should know. I work for them.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi thenetworkguru, thanks for your feedback on Nest Wifi. We´re sorry to hear that it didn't make any improvements with your Internet connection.
We'd like to check further on the issue you are having and learn more about your experience. This will give us a better idea on how we can help you best. Our support team would be happy to assist you further here: https://support.google.com/googlenest/gethelp
would not reccomend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. No google phone support in set up & broke w/in year. Again no help on this end, so waste of $
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JazzyJoc, we appreciate you sharing your feedback on Nest Wifi. We’re sorry to hear it broke after a year, and for falling short on your support needs. We have lots of support articles that include troubleshooting procedures available at Google Nest Help page. Besides having online help, we also have specialists available to provide real time assistance. You can tell us more about your concern and we'll definitely look for a way to improve your overall experience, here: https://support.google.com/googlenest/gethelp
Easy and fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were a cinch to set up. Bought the white and they are much more attractive then my old Asus sc-68 which I hid in the corner of our guest room. I love the app and the ability to control (pause) individual devices or groups of devices. At first I didn't think coverage was as good as hoped but over the first couple days it improved and I have full bars everywhere in the house. It's a bit more expensive then other routers but probably the most well rounded east to use.
I would recommend this to a friendWorks like crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to make it connect to xfinity router. Called google, called xfinity...endless debugiing
No, I would not recommend this to a frienddisappoointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item, which was recommended by the sales person, did not help the reception on the tv. Maybe Dish was not so bad after all.
No, I would not recommend this to a friendNope
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up, could not get it to work so I ended up returning. Not sure if mine was defective but was frustrating.
No, I would not recommend this to a friendGood product, high price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product was good, purchase location was not. Product price was much higher at this store than a neighboring store.
No, I would not recommend this to a friendStay Away
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work. app will not download on phone, now have not too pretty desk decoration, pretty expensive one at that
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi,
Thanks for reaching out. We're sorry to hear that Nest Wifi didn't quite meet your needs. We understand how important this is for you and we’d like to help improve your experience.
We'd like to learn more about your experience and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow
Not for us
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work well for our needs. Returned and purchased another router. Easy return and exchange with Best Buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback. We’re sorry to hear that Nest Wifi did not meet your expectations and you had to return it. We value your feedback as we're always looking for ways to improve our products and services.
Your review helps us a lot along the process. We’re still hopeful you will change your mind and give Nest WifI another chance to improve your experience. You’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp