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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6289 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers value the Nest Wifi's ease of use, extensive coverage and range, and generally positive setup experience. Many appreciate the strong signal and improved performance it offers, leading to a better WiFi experience. However, some customers experienced connection issues, and a few wished for more Ethernet ports. The price point was also mentioned as a potential drawback by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 6,287 reviews
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Easy to install but the service goes out at times.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install but the service goes out at times. I checked and it is not the service provider. It seems to be the nest that shuts down for a few seconds several times a day.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Fargo,

      Thanks for sharing your experience with us. We’re sorry to hear that you’re experiencing some issues with your Google Nest Wifi. We know Wi-Fi disconnection can be frustrating, and we'd like to help.
      Here are some troubleshooting steps that may resolve it:
      Perform a five minute power cycle:
      - Disconnect power from modem. Disconnect Ethernet cable and power from your Nest Wifi. Leave them all unplugged for five minutes. Connect power to modem and allow the modem to power on fully before proceeding. This can take up to two minutes. All light indicators should be solid. Connect Ethernet cable and power to your Nest Wifi. Wait until it’s fully back online.

      You can also perform a factory data reset to further isolate the issue:
      - Look for a circle etched into the bottom. Press and hold the factory reset button at the bottom of your Google Nest Wifi router for 10 seconds. The light will pulse yellow, then turn solid yellow. When the light is solid yellow, release the button. Once the button is released, the light will turn solid white for a brief moment (five seconds), then to a solid orange light.
      - Once the light turns to solid orange, this will start the reset process. It can take up to 10 minutes. Do not unplug the power cord during this process.
      - When factory reset is complete, the light on your router will turn to a faint solid white light. After a few seconds, it will pulse white.
      - Once the Nest Wifi router is pulsing white, it's ready for setup.

      If the issue persists, you may contact us so we can take a closer look at the issue via our support link here: https://support.google.com/googlenest/contactflow Nest

  • Rated 4 out of 5 stars

    Great price at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice mesh routers setup was fairly easy used same Wi-Fi name and password which helped most security cams and other devices connect. Like the voice assistant in the hubs too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Needs an interface.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The network is reliable and having google assistant in the access points is great. I just wish there was an interface so I could control functions.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi SmartTV, thanks for giving us feedback on Nest Wifi. We’re glad that you find the network reliable, and that the Google Assistant in the Wifi points is great. We hear you and we understand that having a user interface to manage and control your Wi-Fi can be ideal for you.

      You'll be able to do things like update your network settings, manage parental controls, and run speed tests in the Google Home app. After you add your Wifi devices and settings to the Google Home app, the app will allow you to:
      - Use the Google Assistant to do things like pause Wi-Fi, check your internet speed, and show your guest Wi-Fi password on Nest displays
      - Add a Nest Wifi point to an existing Google Wifi network
      - Add a Nest Wifi router as an add-on point to an existing Google Wifi network*
      Find out more using this link: https://support.google.com/googlenest/answer/9547597

      We value your feedback as it helps us better understand our customers’ preferences and needs. For other concerns, sImply et us know by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Quick and easy mesh system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these and saturated my house with internet reception. Best Buy sale price was outstanding. Easy installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazingly easy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was super easy and having a the extra access point was nice to replace an existing mini we had. Connection throughout the house has been better than anything we've had in the past.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Powerful wifi system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my home wifi and this system was recommended by my cable provider. I had a difficult time setting up and my point extender goes in and out a lot. This system works but does intermittently lose connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th nest has been a great addition to our home and seems have been the solution to the spotty wifi. We were using the standard cable company router which was not sufficient in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade to home wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to help expand our wifi network throughout our house as we were working from home. Delivered on the promise to keep a uniform network speed throughout our 2500 sq ft home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Mesh wi-fi router w 2 access points

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time and is working well. My purchase was 'overkill' for the square footage I have to cover with wi-fi, but I like the product very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love all google products!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saved our lives! Our distance learning and working from home would have been a disaster without this. Our connection has never been better. I regret not buying this years ago!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Wifi, Bad no computer interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although I really like the aesthetic of the wifi routers and think that they are fairly robust, I'm upset that you cannot access the router directly from your computer. I guess this is for safety purposes but not user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let the Gaming Begin!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a WIFI booster in order for my son to play his new gaming PC. This worked perfectly and we are now all able to be online without any lagging! I would highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest WiFi Mesh Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m getting better WiFi signal by adding this Nest System to my weak Verizon Fios, and have placed one Nest Point in my basement & the other Nest Point upstairs. It’s helping all my Nest Cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with this purchase. I have 2 sets of 3 located in separate homes. I can control both through one email login. The “hey google” feature on these is extremely rewarding!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    seems fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems to be working fine. we already have google assistants in the house so that feature wasn't needed and we had to turn off the speakers so they wouldn't interfere with the ones we already have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sleak wifi system. I love the family wifi settings where I can set time limits for the kids. Recently have a dead spot after I moved the router, so I need to continue to configure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just What I Needed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google-Nest WIFI AC2200 Mesh System Router and Point was exactly what my family and I needed and just in time for the new school year. Works great and it’s pleasing to look at!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big difference in my wifi. It really help boost your wifi where u have a distance between the regular router and devices in rear rooms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what we needed 4 whole-house connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! All worked in with our internet provider, so we have 'reach' throughout the whole house to bring wifi to all our products: security, sonos, computers, etc etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest WiFi review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was like a breeze. My network strength is now solid throughout my house. Plus all the neat features that comes with google home makes this purchase a great buy.

    I would recommend this to a friend