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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,885 reviews
  • Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to add to Google Nest. No problems in almost 4 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Smart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the no key option, no more children loosing keys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect smart solution for the front door. Works with Goggle platforms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Convenient with the app. Also alerts you when the door is not locked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a camera but you do know who is coming and going into your home. By giving them there own id.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Nest Add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long time Nest user. Install and app setup was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart lock. Easy to install and easy to connect to WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST Vacation Rental Lock on the Market!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is BY FAR the best lock for use in Vacation Rentals (And I've tried them all) I use it in both of my rental units and love it so much I now use it at home too. The ability to unlock the door remotely is cool but the best feature is timed access that you can rescind at any time. I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this lock

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was very easy to install. I love the app and that I can give different people different codes to get in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smartlock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock is great. I originally bought the one that was more apple homekit friendly (Assure lock SL). This lock is basically identical minus the fact that it hooks into the nest eco system, and has way more features! Even if it's just software differences, the ability to have codes auto expire, and see the history of when they're used - very handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart Lock with Privacy Mode and much more

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a keypad lock before this and once my family got the code to my front door they would show up to my house unexpected and always at the worst time. My life turned in to a sitcom and i needed more privacy. I had no choice but to find something I could totally control and Yale is the best. If you need to control who you let in your home and when, look no further.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent security and easy to install. Love the ability to allow access to family and friends if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock with Nest Connect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock works great. It is easy to use and gives me peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to a key lock. Took approximately 30 minutes to install, easy set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart and secure

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly. No need for keys anymore. Easy install is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned various models of smart locks. By far, this is the best one I have used yet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    One thing still working on, but great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be great, but it sometimes says the door is not locked even when it was locked. It gave me an error message and I was not at the house so could not investigate it more. I will look at it better once I am back at the house, but so far it has been a great addition to the house. People have used it and I was notified of who entered the house.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Dschroll14, thanks for taking the time to share your review on Nest x Yale Lock. We can see how worrying it can be when it says that your door is not locked when it was. We hear you and we’re here to help.

      Without accurate calibration, the Nest app may say that your door’s locked when it’s not, or vice versa. Also, even if you installed the lock perfectly when you first got it, the door and the frame can shift over time, or they can shrink and swell in different weather conditions. This can cause just enough misalignment to prevent the lock from being able to work on its own any more. Here are some troubleshooting steps to try:
      - Open your door.
      - Slowly use the thumb turn inside your home to extend the deadbolt all the way to the locked position, then retract it back to the unlocked position.
      - Close your door.
      - Again, use the thumb turn to extend and retract the deadbolt.
      - If it feels like the deadbolt is sticking or scraping at any point, or if it feels like the deadbolt isn’t able to fully extend when your door’s closed, you may need to make some adjustments.
      - You can also try the quick fixes and further troubleshooting outlined here: https://support.google.com/googlenest/answer/9235711

      And if the issue persists, feel free to get in touch with us and we’d be more than happy to provide you with real time assistance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Best one I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really simple and easy to set up. The videos provided for install make it easy for anyone to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lock, install was a breeze no issues. Very convenient an nice to not have to use a key anymore

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front door lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product and idea. No more worries about being locked out. Easy to install.

    I would recommend this to a friend