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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2889 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 2,888 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock money can by IMO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing months of reviews because that's what I do with bigger purchases I decided to go with this smart doorbell. Installation is a breeze although I had some trouble getting the nest connect to pair with the doorbell but only took an extra half hour. This thing works perfectly and work ever time. I love the ease of use and the fact that you can add temporary codes for certain people I think is awesome feature. The best thing is I have a nest doorbell and they use the same app so they integrate perfectly. Notifications come through fast and you can operate the doorbell through the app app as well. I've only has it installed for about a month but I absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Best lock ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the clean minimalist style which works just great for my front door. It's very secure and well integrated with the other nest products purchased. I like the idea of keyless entry and having logged access of entry/exit into the home from my contractors.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Yale lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for myself before Christmas, easy install easy setup (I already use google home) everything work’s smoothly. The whole device looks clean and solid. No it’s not American made unfortunately…

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Installation

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple and took about 10 minutes. I have other Nest products, so getting the device added to my application was also easy. I'm loving not having to carry keys anymore and never having to worry about where to hide a key again when I need to give someone access to my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality, Security

    Rated 5 out of 5 stars

    works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price and quality easy to use security feature

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of installation. The Smart Lock works with Nest home. Able to secure exterior doors an eliminates need to carry a key.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Quality

    Rated 5 out of 5 stars

    Great lock for my setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very pleased with my new lock. It is really good quality, easy to install and works seamlessly with my Google ecosystem. I like being able to give friends and family codes that have expirations and that my kids each get their own codes so I know when everyone is coming and going. My smartphone has just gotten a little smarter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more keys!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! The installation was really easy with the instructions provided if you are replacing a standard lock. The hassle of losing keys is no more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORKS EVERYTIME!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from other locks which would sometimes work remotely and sometimes not, this one is great. Through the NEST app it’s guaranteed to always work. Unlocks remotely with no hiccups. The pad is easy to use even with water on it. Looks great and minimalistic which blends in with my decor.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock, easy to install

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock & is easy to install. It warns you when the batteries are low, and they are easy to change. Using the Nest app, you can add several different codes for different users, and you can set them to work only on specific dates and times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quiet lock!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After doing some research I decided to go with this lock. So glad I did. No more keys and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality product adds convience to your life.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little concerned the Yale Smart Lock wouldn't do well in the Arizona heat, but so far they're working fine. I also wasn't sure how readable the keypad would be in the bright sun, but that also works fine and is very readable. These locks are well designed, look terrific on my doors and work flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Secure your home

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great front door lock to secure your home. You can unlock and lock the door using your phone app and the battery on this lock has lasted me 6 months so far. it's easy to use and setup passcodes for yourself and other family members and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    The best of two great companies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart lock and i am extremely happy with my purchase. It is well made, easy to use, and looks great. With young kids going in and out of the house, it was important that the possibility of losing house is not a factor. Peace of mind and a great lock. Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great choice, i was able to install it very quick. Programing was a breeze. Has a very nice appearance once it is installed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale lock works well and as expected. I had no issues with installation . It's very modern looking and if you catch a sale, it's not a bad price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Can't go back!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lock. Super sturdy and easy to set up. Could not go back to traditional lock and key. Love being able to go out for jogs or work outside with out worrying about losing or forgetring my keys. Works perfect with google home and can lock or unlock from anywhere in my home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set up, works flawlessly, really pleased. Easy useage, both key pad and Nest app. Anxious for further up dates that will allow activating lights indoor when unlocking after dark. Currently have connected through nest app. Otherwise could use ITTT, but would prefer to have it all under the NEST app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the lock for over a month now. It’s okay, but honestly I wish I would have purchased a biometric lock. Pros: It locks automatically, I don’t need a key anymore, I can allow temporary access to anyone, I can unlock the the door from my phone without getting up and going to the door. (I have a ring doorbell as well) Cons: The app is always offline, I had to have Best Buy come out and troubleshoot the lock because I couldn’t open it from my phone. There is no customer service, minimal instructions to troubleshoot on your own, it’s easy for a person standing behind you entering the house to see and remember your log in code if it’s short and if it’s long it takes too much time to unlock the door entering up to 8 digits. Overall the lock is alright when the app on my phone will connect with the lock. It’s easy and convenient. I will probably be putting this one on the back door and purchasing a biometric fingerprint lock for simplicity. If your not a big technical person then I wouldn’t recommend because when the network is down, (which happens during every thunderstorm) you will be lost and confused. Thankfully the lock will still work regardless if the network is down, but the convenience of using the app will be restricted until you can get the lock to connect to the app. It sucks

    No, I would not recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    So easy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Easy to install. Easy to use. My 9 year old loves it. No longer does he have to struggle with the door. being as ble to unlock it from the app is too handy. Especially when your arms are full of bags. Only negative. It has limited google assistant features.

    I would recommend this to a friend