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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 109 Showing 2,161-2,180 of 2,889 reviews
  • Rated 5 out of 5 stars

    Easy to install, works out of the box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was intimidated by the idea of installation and set-up, but it was done in no time at all. Looks slick, works well, great buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to install and easy to use!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We installed this lock on our own very easily and using it is a breeze. The comfort and ease of leaving the house without keys is wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock. Being able to set codes, lock and unlock, and allow guest access from my phone is an amazing feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Yale digital security

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest X Yale combined digital and mechanical to make this smart lock use a smart device to check the lock status and lock or unlock

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart Lock from Nest security system is a great product. You can give each family member their own code to know who comes in and at what time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Future is here

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid. Hard to use when direct sunlight shining on it. Bit expensive compared to similar products.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Foodfun, thanks for posting a review. We’re sorry to hear that your experience with Nest x Yale Lock is less than ideal. Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help, please feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Excellent door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best lock out there it beats all others and remotely open ur door from any where with ur phone also let u know when someone open ur door

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have all the features I was expecting but still works great. I wish it would detect my Bluetooth phone and unlock automatically when I get close. But it does the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it is to connect to the lock via Nest which is also provided

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doing well so far

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing well so far. I can set codes for the family members. Hasn’t failed yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest x Yale - Smart Lock with Nest Connect - Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely positively love this device. The integration with my other nest device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock works very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart lock works very well, I have multiple people using it. I made codes for them. And the app works very well also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pathetic 、service very nice !come to my house on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work very well when combine with other products. Besides that the functionality is no different then many of the other smart locks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great front door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock! Looks amazing and is very sturdy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lock but the back is a little too tall for some applications

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Nana. We appreciate you for sharing your feedback on your Nest x Yale Lock. We want to help find a better resolution for you and recommend that you reach out to our support specialists. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier with this one, the fact I can unlock my home with my phone is an entirely different level .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can’t connect to app

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I wanted it set up to have connected to my phone but thats been the most difficult part. Actually the first one I bought was defective and then I had to return and buy a new one but have not been able to connect to my phone yet and its been months since ive had it. It has not been easy.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, GraceRodriguez. Thanks for sharing a review on Nest x Yale Lock. We're sorry to hear that you had to return the first one you bought, and that you're still unable to connect with the replacement lock.

      We recommend performing the troubleshooting steps below to try and fix the connectivity between your Nest x Yale Lock, Nest Connect and mobile phone:
      - It's important to check that both your Nest Connect and the Nest app or Google Home app on your mobile phone are connected to the same Wi-Fi network when setting up your lock for the first time. Nest x Yale Locks don't connect to your Wi-Fi network directly as it needs to connect to the Nest Connect first which comes with your lock. Your Nest Connect acts as a border router between your lock and your Wi-Fi network.
      - You need to make sure your Nest Connect is within range (within 50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.).
      - You might want to restart the devices (Nest x Yale Lock, border router, Wi-Fi router) and move them closer if you need to establish a stable connection.
      - Lastly, you may try performing a factory data reset on your lock to fix the issue. Check out this link for the steps: https://support.google.com/googlenest/answer/9218474

      If you still experience the same issue, please feel free to reach out to our support channels where you can speak to any of our support specialists here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Quality lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy to set up and great quality, bummer that they are not compatible with apple /Siri home,Alexa, store told us incorrectly, didn’t want to take off after the fact !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great starting point towards home security!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this cámara over the competitor because it’s hard wired. If you travel, this is a better choice since there will be no one to replace the battery once it is drained.

    I would recommend this to a friend