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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,885 reviews
  • Rated 5 out of 5 stars

    Great for no keys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely convenient and reliable for no keys, great for only using your phone and when family is in town.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase....to go with our smart home.. does what exactly what is designed to do..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, it's a little hard to program, but tech support is very helpful.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    To touchy/flakey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are very difficult to install. There is almost no diagnostic information when something goes wrong. Spent hours with online support repeating same steps. Eventually factory reset the nest connect which online support said not to do and everything worked. I would not buy again

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey JustATechUser, Your review of the Nest x Yale Lock is appreciated. We're sorry to learn that you had a difficult experience with our support team and installing the device. This is not the ideal experience we want for you and our customers. Rest assured that we'll relay this to the right team for future improvements. If you're willing to give it another go and have additional questions or need further assistance with your Nest x Yale Lock, please feel free to reach us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Somewhat high priced for what you get.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes offline too often!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product worth prive amazing product Go For it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart lock out there. Really love this product and would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product and it is compatible to my Google Assistant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works every time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful motor works every time and doesn't chew through batteries like other locks I've had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Yale Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best lock out there. Great value for money. Easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very usable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great solution, works good with the network and it provides a nice solution

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this lock so I could still get in the house if I by chance forgot my key. It's a fairly simple install and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great investment allowing me to give access into my home and monitor with my cell phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product would buy it again. ok price but could be cheaper

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good smart lock but if you change your router you need to reset the lock to be able to sync again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works exactly as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and integrate with our existing Nest set up. Very intuitive and works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice smart lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial sync-up with google nest takes time but once online it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work fine and is easy to use plus u got the key option in case u battery died

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest c Yale smart Lock

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy and on sale. Best Buy always have just what you need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock! Has settings to lock itself after its opened. Would highly recommend!

    I would recommend this to a friend