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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 2,885 reviews
  • Rated 5 out of 5 stars

    Have Nest/Google home? Get this lock!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievably pleased with it's performance and convenience!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big Nest fan and an X-Googler, I use Google/Android products if at all possible. I purchsed the Nest x Yale system for my vacation home and installed it over the Memorial Day weekend. As I replaced and existing deadbolt and had to resize the door penetration, it was a difficult installation. The day after installation, the lock flashed red and required a reset to factory settings to function. I left happy and return to my main home, 1000 miles away. The day after getting home, I checked ant the lock was offline. Today I had a chance to investigate, Nest Connect is connected to my internet, the lock is offline. I contacted customer support and they could not help without me being there. I am returning the product as soon as possible although it will be 30 days before I return. This does not come close to my expectations for a Nest product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear that your Nest x Yale Lock has gone offline while you're away from home. When you're able to troubleshoot, we recommend taking a look at the following article:

      https://nest.com/support/article/Troubleshooting-when-your-Nest-Yale-Lock-disconnects-or-is-offline

      As always don't hesitate to reach out to our support team if any further assistance is needed.

      nest.com/help Nest

  • Rated 5 out of 5 stars

    Excellent lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to install on a family members house and it exceeded all expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great lock. I plan to buy a few more due to its convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Convenience and security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock works very well and give you peace of mind. Are used to leave the house and question whether or not the door is locked but not anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase would buy for all my doors! Need more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great lock, couldnt be better, i love it and highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    top of the line product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best in the industry . connects to whole security system. google and nest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Godsend response to persistent lost key problem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish I had discovered this 2 locksmith calls before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For when the children aren’t responsible enough to have a key

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like this lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the lock overall. I wish it auto unlocked when your phone was near it. Also it will get finger prints on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall fine product and very sleek. Having a nest lock is very convenient and secure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Glad to have this, but....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not installed properly. Bolt gets stuck. Have to play with it to use lock. You should return and reinstall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what it suppose to do

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good product. Best has seemed to create a great eco system of products.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was saying username has max of 25, not good for the purpose that I need. Can’t return it because it was more than 16 days, then the item was sold without it being taped. I was told when I was returning it, it was not supposed to be untaped.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi YalewWifiLock, thanks for letting us know about the issue. We´re sorry to hear about your disappointment with Nest x Yale Lock. If you´re setting up a Google username, you may use a maximum of 30 characters long. Your username can be any combination of letters, numbers, or symbols. If you need further help, please feel free to speak to any of our support specialists using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good if you want to be able to open or close door when your not home ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest cameras is a very nice camper but it’s expensive to install so I had to return it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well, no issues. Very convenient to not need a house key.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great product to keep your house safe and accessible with your phone via the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale are the best smart lock ever Very good product

    I would recommend this to a friend