Customer Ratings & Reviews

The lock is really expensive to have unrealible nest connect connection! It went offline often and none of the nest troubleshoot instructions helped! You have to manually factory reset to have everything back online again. Very annoying and unrealizable! This product is yet to be relied on.

Yale are the best smart lock ever Very good product

It’s an accent to the modern concept Another smart home piece

Install was a little complicated, but that was mostly because of our door. Love not having to worry about a key or getting locked out, and each person can have their individual code

It's very convenient if you have a Google ecosystem works even better

Very convenient product if you have children or guest.

Great product you can access to your mobile and a good quality cam.

This lock works very well and give you peace of mind. Are used to leave the house and question whether or not the door is locked but not anymore.

I bought this lock simply because I wanted a smart lock and found this one that I thought would fulfill my needs and liked the Nest partnership. Unfortunately, after hours of time wasted troubleshooting and speaking to Nest customer service - this lock never would work because of the nest connect it comes with. Apparently there is a known issue that the Nest connect (required for lock to be a smart lock) does not work well with a lot of routers. I have a highly rated Netgear Nighthawk router and could not believe that, of all things, that would be an issue. Not sure why it is incompatible, and Nest could not offer much insight. I have a lot of smart home devices, mostly controlled by Amazon Alexa (which this lock is also incompatible with), that never have had any issues connecting, so not sure what the issue is with compatibility but I suggest thinking twice before buying this expensive lock. I ended up buying the Yale Assure smart lock (good deal if on sale)that is compatible with Alexa and Apple Homekit and it works well for what I need.

Love it! Great investment and love that we can control the lock from upstairs!!

Updating our security system. Nest was the go to and recommend by everyone

This is a must have for any home. Nest products are the best

Replaced my Kevo lock with this much superior electronic smart lock. My Kevo always had to be reset to work, which drove me crazy. This lock has not failed me yet and works like a charm. Does all that it claims and was very easy to install. Love it.

Works well... the price was what I was looking for. definitely buying more

We love this lock. It has different settings so you can customize it to your family's likings. But my favorite part is it's compatibility with Google home. You can check if the door is locked and lock it. But for safety purposes, you can't unlock it.

It works so far so good. Volume changed on me. Not sure if I did it from a touch but need to play with it more.

Works great giving individuals their own unique password to enter the house!!

It was saying username has max of 25, not good for the purpose that I need. Can’t return it because it was more than 16 days, then the item was sold without it being taped. I was told when I was returning it, it was not supposed to be untaped.

This is a great lock. I have had no issues with the lock.

Amazing lock it opens the lock when it senses your cell phone near it