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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 2,889 reviews
  • Rated 3 out of 5 stars

    Product constantly goes offline for remote control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is really expensive to have unrealible nest connect connection! It went offline often and none of the nest troubleshoot instructions helped! You have to manually factory reset to have everything back online again. Very annoying and unrealizable! This product is yet to be relied on.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Yale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale are the best smart lock ever Very good product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another nice peace of investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an accent to the modern concept Another smart home piece

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was a little complicated, but that was mostly because of our door. Love not having to worry about a key or getting locked out, and each person can have their individual code

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort and control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very convenient if you have a Google ecosystem works even better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to your home

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient product if you have children or guest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    you access anywhere and good cam pictures

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product you can access to your mobile and a good quality cam.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Convenience and security

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock works very well and give you peace of mind. Are used to leave the house and question whether or not the door is locked but not anymore.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    incompatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock simply because I wanted a smart lock and found this one that I thought would fulfill my needs and liked the Nest partnership. Unfortunately, after hours of time wasted troubleshooting and speaking to Nest customer service - this lock never would work because of the nest connect it comes with. Apparently there is a known issue that the Nest connect (required for lock to be a smart lock) does not work well with a lot of routers. I have a highly rated Netgear Nighthawk router and could not believe that, of all things, that would be an issue. Not sure why it is incompatible, and Nest could not offer much insight. I have a lot of smart home devices, mostly controlled by Amazon Alexa (which this lock is also incompatible with), that never have had any issues connecting, so not sure what the issue is with compatibility but I suggest thinking twice before buying this expensive lock. I ended up buying the Yale Assure smart lock (good deal if on sale)that is compatible with Alexa and Apple Homekit and it works well for what I need.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear that the Nest connect did not work with your router as expected, and we appreciate you providing us with this feedback. Nest

  • Rated 5 out of 5 stars

    great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great investment and love that we can control the lock from upstairs!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updating our security system. Nest was the go to and recommend by everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have for any home. Nest products are the best

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great electronic smart front door lock.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Kevo lock with this much superior electronic smart lock. My Kevo always had to be reset to work, which drove me crazy. This lock has not failed me yet and works like a charm. Does all that it claims and was very easy to install. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well... the price was what I was looking for. definitely buying more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great door lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this lock. It has different settings so you can customize it to your family's likings. But my favorite part is it's compatibility with Google home. You can check if the door is locked and lock it. But for safety purposes, you can't unlock it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so far so good. Volume changed on me. Not sure if I did it from a touch but need to play with it more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great giving individuals their own unique password to enter the house!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was saying username has max of 25, not good for the purpose that I need. Can’t return it because it was more than 16 days, then the item was sold without it being taped. I was told when I was returning it, it was not supposed to be untaped.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi YalewWifiLock, thanks for letting us know about the issue. We´re sorry to hear about your disappointment with Nest x Yale Lock. If you´re setting up a Google username, you may use a maximum of 30 characters long. Your username can be any combination of letters, numbers, or symbols. If you need further help, please feel free to speak to any of our support specialists using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great lock, no issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. I have had no issues with the lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing lock it opens the lock when it senses your cell phone near it

    I would recommend this to a friend