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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,889 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great No Nonsense Smart Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase we have made for smart home security yet. Easy to install from the hardware to adding in the App.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful camera and quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchases I have ever made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but wish it was voice actibated with Google

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The yale nest is one of the best items I bought in a while ! Easy to use and multiple things you can do. Its great for rental properties cause you can do a different access code after each customer leaves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down a win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock has been rock solid! Well worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Lock is OK, Nest connection sucks.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is relatively easy to instal to the door, but not so easy to connect to the Nest app. After several attempts, contacted Nest support and got nowhere. Even they couldn’t figure out how to get the product to connect to the Nest App after updating software, installing, uninstalling and reinstalling the Neat Connect and resetting the lock ( which require the lock to be uninstalled from the door). Their idea was to repeat the processes over and over in the hopes that one of the attempts would change. I called it quits after an hour and a half of trying. Don’t bother with this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a review machine. Go best buy. I love this ...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Work as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, need to go online to look for programming instruction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best lock i ever had.. works amazing, i love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just like a smart lock should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have several best products so wanted everything to work together and through the app. Voice command, app command, don’t worry about taking keys on walks. Let friends in remotely. Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like concept however I had to return first one, lock would not close

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest Yale Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ambiguous about the lock. I have issues with two of them at my rental property with tenants actually breaking them by not closing the door fully. If it jams to often the lock could potentially break. I have one at my house and I actually enjoy it alot.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Stay away, at least for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is beautiful, installed easily, and worked great, AT FIRST. Now, the remote operation features for this lock do not work at all. It appears that an update to the Nest Connect firmware now prevents remote operation of this lock. Even worse, even trying to connect the Nest Connect to your network causes your entire WiFi network to shut down. Nest has been aware of this issue for some time and appears unable to resolve the issue. I have not been able to use any of the remote functions of this lock since September of 2018.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock and the Nest Connect. Feel free to reach out to us through one of our support channels and we'll be happy to look into this further with you.

      Nest.com/help Nest

  • Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works along other Nest products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it new when the door is open so the lock would not engage.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick, Easy, Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went smoothly. Love the lock. Best Buy tech was on time, friendly, professional and knowledgeable. Lock works perfectly, and I am very happy with it. (Only downside is no Alexa support)

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Yale smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very useful lock for our house . Everything is controlled by nest app which is cool feature .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be a little finicky sometimes but overall works pretty good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my homework and I like this better than Schlage

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst Smart Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after reading and viewing reviews online. Dont believe none of it. It was one of the worst and dumb locks i ever bought. First, it connected fine with the nest but it lost reception and it would no longer connect to wifi. Even before that, it is not comparable with homekit, and working with google home was not that perfect either. So, the nest is a bridge.... why cant they have ONE single lock with built in bridge? After 6 hours trying to reconnect, customer service, troubleshoot, i returned it and got a wifi smart lock. This lock is definately not worth the price.

    No, I would not recommend this to a friend