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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,885 reviews
  • Rated 4 out of 5 stars

    Work as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, need to go online to look for programming instruction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a review machine. Go best buy. I love this ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just like a smart lock should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have several best products so wanted everything to work together and through the app. Voice command, app command, don’t worry about taking keys on walks. Let friends in remotely. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best lock i ever had.. works amazing, i love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nest Yale Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am ambiguous about the lock. I have issues with two of them at my rental property with tenants actually breaking them by not closing the door fully. If it jams to often the lock could potentially break. I have one at my house and I actually enjoy it alot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like concept however I had to return first one, lock would not close

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Stay away, at least for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is beautiful, installed easily, and worked great, AT FIRST. Now, the remote operation features for this lock do not work at all. It appears that an update to the Nest Connect firmware now prevents remote operation of this lock. Even worse, even trying to connect the Nest Connect to your network causes your entire WiFi network to shut down. Nest has been aware of this issue for some time and appears unable to resolve the issue. I have not been able to use any of the remote functions of this lock since September of 2018.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about the issues you've experienced with your Nest x Yale lock and the Nest Connect. Feel free to reach out to us through one of our support channels and we'll be happy to look into this further with you.

      Nest.com/help Nest

  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did my homework and I like this better than Schlage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it new when the door is open so the lock would not engage.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst Smart Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after reading and viewing reviews online. Dont believe none of it. It was one of the worst and dumb locks i ever bought. First, it connected fine with the nest but it lost reception and it would no longer connect to wifi. Even before that, it is not comparable with homekit, and working with google home was not that perfect either. So, the nest is a bridge.... why cant they have ONE single lock with built in bridge? After 6 hours trying to reconnect, customer service, troubleshoot, i returned it and got a wifi smart lock. This lock is definately not worth the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and works along other Nest products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can be a little finicky sometimes but overall works pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick, Easy, Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went smoothly. Love the lock. Best Buy tech was on time, friendly, professional and knowledgeable. Lock works perfectly, and I am very happy with it. (Only downside is no Alexa support)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Working fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product working as promised as of now. Recommended

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty easy install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be sure to measure your door before purchasing so it will fit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to use and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little on the cheap quality side but easy to install and use. Difficult to reset when it goes offline as you have to take the lock apart to get to the reset button; then you have to reprogram. It should be easier to do this!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works just as advertised

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item good purchase would definitely buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera does the thing you need the camera to do.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keyless Entry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really bought this for my kids that tend to leave there keys else where. Works like a charm. I can even lock the door after they have left from my phone when they forget. Typical kids.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest - Yale lock was easy to install and also easy to program. You can program different codes for each person in your family which helps you to let you know on your app who entered.

    I would recommend this to a friend