Customer Ratings & Reviews

Great smart lock! It was easy to install and simple to use. No more keys!

Try as you may, it doesn't line up with the frame.

Love the idea of this lock but there is a HUGE design fault. Over 4-5 months this lock has disconnected from our wifi and NEVER can reconnect without factory resetting the lock which is a pain. You have to take off the back cover with screw driver and remove batteries and it takes about 15 minutes and you have to be onsite. When I explain the issue no one can tell my why this happens or how to prevent it (neither Google Nest nor Yale). I will have to just throw this lock away and buy another as we use this for AirBnB and we need it to function without us physically being onsite 24/7 to fix it when it breaks for no apparent reason.

Easy to install in door. Difficult if not impossible to connect to your Nest account. The worse setup I have ever seen

Easy to setup and looks nice. No issues so far. I would recommend it

This lock is a piece of crap. A few days after installation the lock went offline, it’s not usable remotely. I’ve contacted Nest support, there service is horrible! Almost a month later the lock Is still not working. After I couldn’t get resolve with Nest support I went online and found that there were many people having the same Offline issue. I wish I knew before I purchased the item and now It’s too late to return the lock to Best Buy. Be warned! Don’t purchase this lock! It’s crap!

This device was working fine until a year passed by and the tamper feature kept going off constantly. For those who don't know, there's a security feature (which you can't turn off) that detects when the device has been tampered with and will blast a loud noise from the lock. This noise does not go away at all and the only solution is to manually remove the batteries. This keeps happening over and over again, and at this point I've left the batteries out, rendering this a useless device. Contacting support was not helpful, Yale support tells me to contact Nest and they tell me to contact Yale. I feel like I was fooled into buying this.

Quality lock. Installed fairly easily. Allows mixed length codes.

Lock works fine most of the time but the software seems to be a little buggy, it disconnects and you have to re enter the password, it also doesn’t seem to know if the lock is open or closed if you use the latch at times

Installation was really easy. Took me just about 20 mins

We bought the nest Yale lock and it was very easy to install yourself and easy to set up. Works great with other nest products In our home.

This was easy to install and easy to pair with my phone. It works without any issues and means I don’t have to carry a key to open the door.

Never carry a house key again! We live downtown and love being able to walk out of the house with nothing in our pockets. We can set custom codes for pet sitters that are only active while we’re out of town. It’ll also send notifications when the door is locked or unlocked. This is possibly our favorite smart device in our home.

Lock was super easy to install mechanically but had a problem or two with the app set up and the WiFi set up, but nothing too complicated.

Simple installation and has been working great so far.

It's an ok product but does need a perfect door cut to work. It will jam if it feels any pressure against the dead bolt lock. I would get the one for the regular lock if you have a problem with the door not closing correct.

The lock is relatively easy to install. Just make sure the lock bolt into the door frame is lined up perfectly otherwise it won’t work.

Works great! Easy install and connects with Google nest. Need to get more.

Love the look of the oil rubbed bronze. When it's connected it works great but the process of getting it connected and added to your nest hap can take hours which is super frustrating

The lock is good, but it goes through batteries like crazy. Almost every three weeks to a month. At first I thought my batteries were bad, I bought new lithium batteries. Same thing. I DONOT recommend it.