Customer Ratings & Reviews

Meh. It worked perfectly for a month. Issues every since. It constantly say it can't lock. Unlocking is worse.

This lock is just as easy to install as any other deadbolt. The instructions were very clear and thorough. I have followed the instructions on troubleshooting multiple times, including the factory reset and this device will not stay connected to the internet. So what’s the point. I even have google Wifi so it should all work together. I would not recommend this product with to anyone with the headaches this has cause on day one. Not worth the price.

Did not work for the beach house. I ended up returning it. Other owners had used something similar and were not happy with the lifespan of it at the coast.

I don’t know if I have a defective item from a bad batch of these or what, but I know one thing I’m taking it off my door & returning it. I’m trying to run an Airbnb and this lock is giving me THEE MOST problems. It will work for me just fine, as soon as someone tries to check-in it suddenly doesn’t work. This has happened to SEVERAL of my guests. I even had to give one guy my full email & login credentials for the nest app in order for his trip to go smoothly. Yes I’ve tried all the troubleshooting steps…it’s not batteries, not wifi, not pinched cable etc etc. the keypad will work at noon and won’t work a few hours later & it has REPEATEDLY happened while someone was trying to check into my place. I always think it’s user error when people call me saying keypad isn’t working, then I go by and see it indeed isn’t working. Then you have to take the thing halfway apart to reset it & then u have to reconnect everything after reset. It’s a pain I love the lock but I gotta get rid of it, it’s messing up my business.

I'd been eyeing this lock for a while. It was fairly easy to install and I have not had any connectivity issues.

I love this totally as it has made life more easier by providing best camera and operating everything from home.

This is a great lock, however don't expect it to work with Airbnb, it will not automate codes to guests. If I had known that I would not have purchased it.

Came with a nest connect that would never communicate with the lock and I spent 8+ hours over the course of multiple days trying to get it to work and it never would connect to the app.

Just purchased this lock a few weeks ago, its already going offline when nothing else is. I called customer care about what could be the problem and was told it is the connection between the connect and the lock is failing. Seems like everything I buy from best buy these days are failing either immediately or after only a short period of time. Not sure whats going on with all these new products these days.

I bought mine 10 months ago and was having connectivity issues with it. I had to take the thing apart to get to the reset button, which you have to remove from door to access, and reset the lock. When installing it again, the deadbolt froze and wouldnt move. I contacted Google Support who required me to fill out a form twice, send a video twice then havent responded back in 4 days.

Its a "smart" lock that isn't very smart. Features that I expected like door sense and remote control are missing. Not compatible with Siri,

Works great with nest products. Nice sense of security knowing who comes and goes out of your house.

I am writing this review about a year and a half after the original purchase. For a long time, I was happy enough with this lock, but the connection to my wifi through a Nest Connect separate device was a bit of a hassle to set up and was always kind of fumbly to deal with. Then, after working relatively fine for over a year, a month ago the Nest Connect started losing connection to my router, throwing the lock offline. At first it was intermittent, but after a while it just stopped connecting and I couldn't get it back. At that point, the lock stopped remembering passcodes and I had no way to manage it through the app. I tried Nest Support several times, factory reset the lock, etc. and nothing worked. I had changed nothing on my router settings, the router was less than 15' away in line of sight of the Connect device, and I could not get the matter resolved--Nest refused to consider that there might be something wrong with their devices. Finally, fed up, I replaced the Yale/Nest bundle with a Schlage Encode smart wifi deadbolt that does not need a separate connecting device. If you want the piece of junk the Yale/Nest combo has become, I'd be happy to send it to you.

I’ve had this for over a year now. I never could get it to connect to the Google system. Now it will randomly lock me out and the buttons won’t work or it just keeps telling me to wait and try again later. There is no way to unlock the door with a key when the keypad dies or doesn’t respond. Overpriced for what it is.

Worst money ever spent . Changed wifi from Centurylink to Verizon and door wouldn’t reconnect to wifi even with geek squad assistance . Had the lock for 5 months and had to turn around a purchase new one . I do recommend the Eufy instead and it’s much cheaper .

This lock is garbage. After 5-6 months of ownership, I had to work with Yale to have it exchanged under the manufacturer's warranty. That was a nightmare. The new unit arrived and it is constantly offline from the network. I have tried removing the lock from my Nest account and adding it back and the problem has not gotten better. I have gone outside at times without my phone and have gotten locked out because the keypad is offline. I have Fiber internet service and none of my other devices give me consistent trouble like this item. I wanted this because I like the idea, concept and look. I am out of almost $300 dollars and will need a replace this look after just 2 years of poor service. I do not recommend this lock. I purchased the lock in 2019, so the newer units might be better but I am down with the Nest Yale lock.

This product worked flawlessly for about 6 months. Then nothing but issues. Tried everything on their support site and google. Will no longer connect at all. It started by locking me out of my app and wouldn’t take the master password. Reset and it worked for about 24 hours then offline and no master password again. Ever since it has not been able to connect. Extremely dissapointed.

The lock works good and all the mechanisms in it but your door needs to be perfectly loose and not be a tight anywhere on the door.

It gives my family great sense of security!! It’s the most amazing lock out there ever !!

Love this smart lock device, work well with Nest echo systems and an app is easy to use.