Customer Ratings & Reviews

I purchase this product because I have the google nest wifi router, point and thermostat. So when I did my installation the 1st time the nest connect didn’t work, I tried debugging but no success. Therefore, I had to remove the Yale smart lock, nest connect, and replace it for a new one. Second time around I was able to do my setup w/o no issues but after 5 days I’m getting a “off-line” from the smart lock. Searching on “Google Nest Help” I see this is a recurring issue this product faces. Very hard to troubleshoot... do not recommend getting this product.

Constantly gives tamper alarms when it hasn’t been tampered with. Only way to reset is to take batteries out.

It worked until it didn’t. Now the lock starts to chime and there is no way to silence it, until I take the battery out. Lasted about a year working fine.

Lock functionality is very good. Have challenges in resetting and assogning the access point to the different router.

The biggest caveat to this review is simple: if you have invested into more Nest devices, the Nest x Yale Smart Lock is perfect for your household. If this is your first smart lock, then you may want to look elsewhere, but it could be good if you're looking for more Nest devices. First off, installation was easy. There are very helpful printed instructions to walk you through it, and as long as your door is bigger than 5.5" wide, then it will be compatible (no sliding doors, glass doors though.) It took me about 15 minutes to get everything up and setup, and confident in the install. The lock uses 4 AA batteries, and claims that the lock will last one year, but I have yet to test this claim. The batteries are supposed to, when low, signal to the lock to turn red and give a verbal warning. If they reach critical low point, the lock will tell you that again. If they run out, there are 9V switches on the bottom to reopen if needed. The functionality is pretty cool, but really is hinged on other Nest products. The lock doesn't connect to WiFi; rather, it connects to a Nest Connect part that connects to your WiFi. The functions run through the Nest app, which controls all of your Nest devices as well. The app is your way of controlling the lock itself. It's the remote to remotely unlock the door, lock the door, or access your 20 stored passcodes others can obtain from you. This is good, but most other companies provide more codes to store for guests. You can set expiration dates as well, but this should be expected, and also get notifications when someone unlocks or locks the door. There is an autolock feature that's neat as well, locking the door automatically after five minutes. So, overall, the Nest x Yale Smart Lock is a solid entry into the smart lock category. There aren't any touchscreen controls, no voice assist features yet, and code storage is somewhat sparse, but these aren't dealbreakers. If you're looking for a start of your own Nest home space, this would be a solid option to start out with.

My magnolia team tells me this works with the home automation savant system

Nest connect won't connect to our WiFi which makes this useless and Nest customer service still hasn't gotten back to me

My door does not close well. The bolt can jam or lock open air. Returned and replaced with August Yale lock which has a door sensor. Must plug in link pod for communication.

I went all in on Nest products and most seem to not be connected to the wifi almost half of the time. For the cost, I’d never go down that road again.

Really like being able to see if the kids locked the door on their way out and the ability to lock it if I'm not home. essential part of smart home.

Excellent for my door and I can give my temporary pins to guests

Could not connect to nest. I have everything else connected to nest but this would not. Pretty tech savvy. Finally gave up and returned. Plan to find one will all same features but will also work with Alexa and Siri as well as google. Plus they are about $100 cheaper than this version.

I have several other connected locks on my home but the Yale lock far surpasses the others not just on looks, I love the touchscreen keypad, but also on the ease of getting it installed. Directions are straight forward and if you are replacing an existing deadbolt, the install took about 5 minutes, no kidding! If you already have a Nest account, then you simply add this device to your account following the instructions. If you are new to Nest as I was, it come with Nest Connect module. Download the app on you mobile device and you'll be up an running in no time. Once you have the lock connected to your nest account, you do all "programming" from your nest account. The lock speaks to you so you will always know if there is a problem. Adding or removing a user access code is instantaneous and is a simple as adding a user and inputting the 4-8 digit code for them. You can even set it up so that certain codes only work during certain times of day or even expire at a time or date of your choosing. As for the operation of the lock, it is smooth and quiet and lets you know what is going on. I may be adding an additional lock in the very near future!

I must have bought a defective item because I expected WAY better from Yale/Nest. The front and back did not align correctly so there was no way to install the lock to the door. I tried multiple times to get the front and back aligned but it was off by a fraction of an inch. The screws would go through the mechanism but failed to line up with the touch pad. It's going back and I'm getting the August. My gut told me I should have done this in the first place.

Terrible experience with this lock, I had a wyze lock prior to this one which I bought for $50 I used it for 2 years and never had any problems and the features were nice. I decided to upgrade to Nest x Yale Lock and it has been a nightmare. Does not work as advertised I am going to the store to swap it for a new one per instructions given me by their support.

I switched to Google Nest smart home products and was really excited about the Yale Nest Lock. Unfortunately I went through three of them over a month and none of them worked. I’m not an installation novice and I could not get the screens to light up. I even called their technical support with no luck. I eventually bought a Kwickset Halo which also works with Google Home.

Beeping noise after 1 year of using, needed to call customer service...hoping they will replace it as warranty

I should’ve bought this a long time ago. Very sturdy and convenient when friends come over to let our dogs out. No need for a key!

The best smart lock and the price is affordable I will

This is a very good item, everything works properly.