Customer Ratings & Reviews

Hi BigDog, thanks for reaching out. We’re sorry to hear of the issue you’re experiencing with one of your Nest x Yale Lock.

We'd love to learn more on why you keep getting error messages on the Nest x Yale Lock on your garage door so that we can work to isolate the issue and help you in the best way possible. If you're willing, please feel free to contact us to do our best to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi TomN, thank you for posting your review. It's unfortunate to learn that you're experiencing some difficulties with your Nest x Yale Lock and how it's not accepting the guest's code when they try to enter it. We'd like to know more details about your issue so we can help you with some troubleshooting tips that may improve your experience with your Nest x Yale Lock. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there. We're sorry to hear you're having trouble with your Nest x Yale Lock. That's definitely not the experience we want for our customers.
In case you'd like to try setting it up again in the future, here's a link to our step-by-step setup guide: https://support.google.com/googlenest/answer/9210317?hl=en#zippy=;

Hello there, JefferyE. Thanks for sharing your feedback on the Nest x Yale Lock. We’re sorry to learn that your expectations are not met.

The Nest × Yale Lock requires precise alignment to connect the parts to your door and each other. The steps are relatively straightforward, but you must pay attention to the details especially during installation. You'll find the details about the setup and installation that includes video instructions here: https://support.google.com/googlenest/answer/9210317

For more assistance, feel free to find us anytime here and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi Mike,

Thanks for sharing your experience with us. We´re sorry to hear of the persistent battery issue you´re having with Nest x Yale Lock.

The battery drain issue may be related to the increasing power needed by Nest x Yale Lock to stay connected to your Nest Connect. Nest x Yale Lock doesn't connect to your Wi-Fi network directly. It has to connect to Nest Connect that acts as a border router to connect to your Wi-Fi network. We recommend making sure that your border router is within range (~50ft direct line of sight) of the Nest x Yale Lock and Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.)

We're always here to help you. If the issue persists, please feel free to reach out to us here: https://support.google.com/googlenest/contactflow

We're sorry to hear that you've encountered these issues with the Nest x Yale Lock.

Before beginning installation, you'll want to check that your door meets the following requirements (most standard doors will). You're able to use the template included in the installation manual or a measuring tape.

Your door’s thickness is any of the following:

1 3/8 inches
1 3/4 inches
2 to 2 1/4 inches

The lock hole center is either 2 ⅜ or 2 ¾ inches from the edge of the door.

If your door’s lock holes are out of these specs you can either re-drill the holes after you’ve removed your current lock, or contact a Nest Pro installer in your area to install your lock for you.

https://nest.com/support/article/How-to-install-and-set-up-the-Nest-Yale-Lock

Regarding the offline issues you're having, we recommend taking a look at the troubleshooting offered in the article below:

https://nest.com/support/article/Troubleshooting-when-your-Nest-Yale-Lock-disconnects-or-is-offline

If any further assistance is needed don't hesitate to reach out to our support team so that we can help.

nest.com/help

Hi MichaelH, thanks for sharing your review here on Nest x Yale Lock. We're sorry to hear that you're experiencing some connectivity issues with your device and Wi-Fi network. Your Lock connects to the internet through a Google Nest Connect or Google Nest Guard in your home. It does not directly connect to Wi-Fi. We recommend checking for any sources of interference that may cause the connectivity issue. Your feedback on the design is appreciated and rest assured that we'll relay this to the right team for improvements that we may provide in the future. If you need further assistance with your Nest x Yale Lock or have additional questions, please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Magpie, thanks for sharing your feedback with us about the Nest x Yale Lock, and it’s unfortunate to learn of your issue with its battery life. Having to change its batteries every other day is not the ideal experience we intended to share with you, and we’re sorry for the inconvenience it has caused. We’d like an opportunity to investigate your concern, and we suggest getting in touch with our specialists for further assistance. You’ll find us always available at the following link: https://support.google.com/googlenest/gethelp

Hi Skannaly, thanks for posting a review. We regret to hear that the Nest x Yale Lock doesn't fit your door.

Here’s the required measurements for the Nest x Yale Lock. Your door’s thickness is any of the following:
- 1 ⅜ inches
- 1 ¾ inches
- 2 to 2 ¼ inches
The lock hole center is either 2 ⅜ or 2 ¾ inches from the edge of the door.

Your feedback is important to us, and it will greatly help us in improving our products and services. Our support team is always here to help. Feel free to contact us and improve your experience here: https://support.google.com/googlenest/gethelp

We're sorry to hear about the issues you've experienced with your Nest x Yale lock, and we'll be happy to look into this further with you if you can reach out to us through one of our support channels found here: Nest.com/help

Hi ObsoleteSales, thank you for sharing your review with us. It's unfortunate to hear that your Nest Hub Max will no longer be used as a bridge for your Nest x Yale Lock. This is not the experience we want you to have. The Nest Hub Max will receive a software update to prepare the device for Matter compatibility. We recommend that you reach out to our support specialists so we can help find you other solutions for your concern and improve your experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Crispyy,

Thanks for sharing your feedback with us. We're sorry to hear of the connectivity issue as well as your customer support experience. We understand how important it is to keep your Nest x Yale Lock connected to Wi-Fi as it allows you to utilize many of its features.

Nest x Yale Lock can't connect to Wi-Fi directly, it comes with Nest Connect as a border router to connect the lock to your Wi-Fi network. Please make sure Nest Connect is set up and connected to your Wi-Fi and Nest x Yale Lock is connected to Nest Connect via Thread Connectivity. If you have already set up and established the connection with the Wi-Fi, we recommend ensuring the distance between the devices is not too far:
- If Nest Connect is too far away from your lock, your lock will be offline in the app but Nest Connect will be online.
- If Nest Connect is too far away from your Wi-Fi router, both Nest Connect and your lock will be offline in the app.

If you'd like to give us another chance to help you out with the issue, please reach out again here: https://support.google.com/googlenest/contactflow

Hi there, Sundy. We’re sorry to hear that your experience with the Nest x Yale Lock has been less than ideal. We’ve taken note of your feedback as we’re constantly looking for ways to improve our products’ reliability, usability and use of various features.

The Nest x Yale Lock doesn’t offer direct or native integration with Siri. Setup and controls are found in the Nest app. While you can manage and change the lock settings with either Nest app or Google Home app, full features and functionality are available in the Nest app. Voice control with Google Assistant requires a compatible smart device (sold separately).

We’d like an opportunity to help improve your experience. You can contact us anytime through our support channels for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp

We're sorry to hear you encountered this issue with your Nest x Yale Lock. If you ever decide to give the lock another try our support team will be more than happy to assist you with any questions or issues you may have.

nest.com/help