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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2885 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,884 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid build, looks sleek, great features. The installation and app are easy to follow and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Great quality, easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding quality, very simple to install and it’s compatible with the nest app. What more can you want from a lock that is an addition to a home automation/smart system. Don’t hesitate to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good lock. I love that you can have the door automatically lock after a certain amount of time. Control is very easy. The only thing I dislike is that the keypad is full of fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    No more keys needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock. Never need your keys again. Allows you to always make sure your door is locked, shows you a log of when it was unlocked/locked and let’s you open the door from anywhere if you need to let someone in for some reason.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Easy installation and getting it ready on the phone. The notification is fast and accurate. No regrets. It also looks very sleek and modern. Would recommend to family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This piece of equipment was super easy to install. Linked it with my Nest home system and couldn’t be more happy. Set everyone up in my family with their own code. No need for keys. Perfect for my new home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this! So convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this - it’s made my life much easier. Also my dad fell and he is very old and can’t get to the door. We have lots of home health aid people coming over and they have a guest password and can easily let themselves in while I’m at work. It also hooks up to my nest cam security system at the house so it’s very convenient - also if I want to go on a walk in my neighborhood and have no pockets I don’t have to carry my heavy keys because I can just press the numbers to get in!

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Ease of use

    Rated 5 out of 5 stars

    Awesome smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great on my front door, was very easy to install and love the features. Set up temporary codes for visitors change the passcode even been able to open or close the lock through the app. Worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great keyless entry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this key pad has been a great new part of our new home. The keyless entry makes it easy for my whole family plus it looks great. We liked it do much we went back to get one for the back door

    I would recommend this to a friend
  • Pros mentioned:
    App integration, Security

    Rated 5 out of 5 stars

    Good quality lock

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock! It works flawlessly with the Nest/Yale app, which allows you to create additional users and codes, and pushes alerts to your phone and watch. I would purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Awesome and convenience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart Lock has made our life easier for all my family members in our household. Definitely a must buy. Works as advertised. Very easy to use and installation was even easier than what Iexpected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    How did I not get this sooner?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best purchase I’ve made in a long time. This lock brings efficiency, comfort and increased security and I love using the phone option to lock and unlock. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock was very easy to install and set up. It fit into the previously drilled holes. Keypad locks into the deadbolt so it cannot be removed. Easy everyday use and thermostat and lock set up in same app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Smart Lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this lock to add to our “Nest” system that also includes a Nest 3rd Gen Thermostat. Installing the lock was fairly easy. Had a few issues getting the lock synced up to our Nest app, but was able to get it after removing the thermostat from the app (added back on after lock was synced). The lock functions great. It’s great to be able to lock the door while laying in bed or on the run. Given the parents and siblings there own passcodes and it’s great to be able to track who comes and goes. The Nest functionality is an added bonus for anyone that already has any of the other products. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having the option to lock or unlock my home from my phone. Or having the peace of mind to know we havemt left the house with it unlocked. Very simple to setup and having different passcodes for everyone is nice

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Pricey lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was relatively for the physical portion. Struggled to get the lock to pair and connect to the wifi for some reason. Had the bridge plugged in next to it and still had trouble connecting. Overall its decent but dont know if its worth the price. Also doesnt work with alexa so keep that in mind if you use that. Need to use google home instead.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Chaoz. We appreciate your feedback, and we're sorry to hear about the difficult experience you had while setting up and connecting your Nest x Yale Lock.

      Please note that the Nest x Yale Lock cannot connect directly to your Wi-Fi network. It needs to connect to the Nest Connect first, which comes with your Nest lock. The Nest Connect acts as a border router to your Wi-Fi network. To ensure a stable connection, please consider the following steps:
      - Check the proximity: Make sure your Nest x Yale Lock and Wi-Fi router are within range of the Nest Connect, ideally within 50 feet in direct line of sight. Keep in mind that this range could be shorter if there are potential sources of interference, such as physical obstacles like thick walls, mirrors, windows, and competing signals from other wireless devices, baby monitors, microwaves, etc.
      - Restart your devices: Try restarting the Nest x Yale Lock, Nest Connect, and your Wi-Fi router to refresh the connections.
      - Adjust device placement: If necessary, consider moving the devices closer together to establish a stable connection.

      Additionally, you may want to check your current setup and see if some of the recommended items below can prove to be helpful:
      - Disable cellular/mobile data for your mobile device where the Nest app or Home app is installed. Ensure your phone is connected to the same Wi-Fi network as your lock. To ensure cellular data is off, turn on Airplane mode and then turn on Wi-Fi.
      - Check the OS version of your mobile phone device. We recommend using Android 8.0 or later for Android phones or tablets, and iOS 14.0 or later versions for iPhones or iPads when using the Nest app or Home app.
      - Try updating the Home app.
      - Consider installing the Home app, using the same account, on another mobile phone or tablet device, and see if the issue persists.
      - If you don't experience the same issue with another device, we recommend uninstalling and reinstalling the Nest app or Home app on the main mobile phone device.

      If the connection issue persists, we recommend reaching out to our support team for further assistance through this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use, Security

    Rated 5 out of 5 stars

    Smart Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my favorite purchases. I don’t need to pull out my keys anymore and I can set temporary passcodes for guests and even set certain times when they can and can’t work. Super cool!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Slick new lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks slick, works great, easy to install, works with Nest app as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Never going back to using a key

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and great for making sure the kids lock up after leaving the house. Battery lasts over a month with over 20 x’s a day locking and unlocking. Also great to have when family arrives from out of town.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, easy to install and easy to set up. Works perfectly

    I would recommend this to a friend