Customer Ratings & Reviews

Extremely frustrating setup, would get network errors and would not add to my google home setup. Had to spend hours on the phone with support. My other "google products" setup seamlessly, however since this is a "nest/yale" product it has not been the same experience. Have had for a few months now and it constantly looses connection with the network. Only fix is to restart/reboot everything and i can't rely on it to be connected while out of town long periods. I dont even have the heart to try and call support to get the same runaround troubleshooting fixes and will be replacing with a different brand.

Had it for 2 years. Everytime you change the batteries you have to factory reset the lock. The one time it stayed connected, the code no longer works and you have to factory reset anyway. After factory resetting and reinstalling the entire lock, i set the master code and it completes setup. I go to put in the code i set and sure enough, it doesnt recognize the code. Wouldnt recommend to anyone who wants a lock that you dont have to completely take apart for it to not work anyway.

Dont waste your money. Youll be very disappointed setting up and also after a few days it goes offline and pray that youll be able to reconnect this piece of garbage. Its hot expensice garbage ! I have an app and a lock that tou cant use.

I was excited to add this to our Nest "ecosystem" but was unable, despite several hours with technical support, to get this to connect. We have several Nest products but this one just doesn't want to work in our environment. After some Internet research, I know that we are not alone and suggest waiting until the product is improved or a competitor releases a better product.

I've had this door lock installed for almost 2 months now and have had to replace the batteries at LEAST once a week (if not twice.) Its to the extent we stopped locking and unlocking it unless we're going to bed and the battery still drains. Very disappointing as my last door lock lasted almost 2 years on the same batteries with no issues AND we constantly went in and out so we used the battery 5x than this one.

Terrible product. Would not advise anyone to purchase this item. The Nest Connector would not connect to my Wi-Fi network and after going through all the typical trouble shooting steps I was advised by Google tech support that the product I purchased was defective. I returned the product to Best Buy and was required to pay a $50 return fee as my return was outside the 2-week return period

Expensive but has a nice picture. Very clear. Paid for professional installation through Nest but he wasn't a professional. Didn't really know what he was doing. And I have to change the batteries every 2 weeks. Nothing is forcing resistance to make the lock work harder. Nothing blocking it or rubbing against it. So that's not an excuse.

Wasted hours of time , then returned the product... In an oldstyle conventional deadbolt, you could adjust it to slide either right or left to accomodate yourdoor situation. I needed the deadbolt to slide to the left. NOWHERE in the product instructions or online or printed material does it say that THIS product will only work if the deadbolt is sliding to the right. I was on-line with NEST-Yale tech support for a very long time before they told me this. The salesman at Best Buy apparently did not know this and recommended this product to me. By the way, I thought that the internal components of this lock were not as beefy and strong as other locks - disappointing for a product costing approx $250.

Love the lock absolutely frustrated that Nest can NOT get the lock to connect. I've been trying with all the automated replies from Nest and for the last 2 months still nothing. It locks the door but good luck trying to get it to be smart!

I bought the Yale Lock back in late October. It worked without issue for a few months, until about a week ago. I got a call from a contractor trying to get in my home that said the pin I had assigned wasn't working. I got to leave work, to find that only the master code was able to unlock the door. The next day, the touch panel became completely unresponsive. After troubleshooting, and attempting to reset the device, a red light started showing on the interior indicator light. After that, I received no response from the lock, no matter what I did. I contacted Nest support, who was helpful, but could not resolve the issue. They have to kick me over to Yale to replace the product. I am still waiting to hear from Yale. What a nightmare. If you want to lock yourself out, or even your kids. I highly recommend this product.

Worst lock i have ever owned. False alarm goes off when you lock about every 10 times piercing sound only way to stop in remove batteries. Way over priced do not buy

Received a faulty lock, draining batteries in 30hrs for a set of 4 AA. Spent hours with Nest support to establish the obvious. Had to have a nest pro come in to 'prove it', which cost 100+. In the end, duh, lock hardware was bad. Then get a replacement, it installs ok (though they don't tell you anywhere you HAVE to use a 2.4 ghz wifi network), then it goes offline after 2 days and never goes back on. This is where I currently am, no real solution that doesn't involve even more of my time. Bought 6 Nest products for new home, the experience has been horrific. Do not buy, if you have an issue, Nest support will fail you badly and waste both your time and money.

If you would have asked me what I thought of this lock a few months ago I would have said I loved it. Today having it for 1.5 years… It’s a waste of money. I started having issues with it and it no longer works. I called Yale and they said there’s nothing they can do but offer me 20 percent off another device. Unless you don’t mind spending 300 dollars every 18 months for a new device I would look somewhere else.

Bought this as my birthday present on March 23, 2018. I was supposed to get FREE geeksquad installation. I scheduled my appointment for April 3, 2018... no one called or showed up. I got an email to reschedule, so I rescheduled for April 10, 2018. The installation guy called around 10am and said he was on his way to pick up the device. Never called again and never showed up. Just horrible service from Geek squad. Long story short I called customer service several times and was hunged up 5 TIMES!!! No one was of any help. I had to drive to a Best Buy to get this resolved. I was in the store for about an Hour and they were only able to apologize and reschedule me until May 1, 2018.... I bought this in March 23, 2018... Abhorrent service from Best Buy!!!!!!!!

Connects to app great but the batteries die every 3 weeks. I change the batteries more than i open the door.

Requires the nest connect which never works. Ive been on with google support more times than I can count

Had a Nest Yale lock for 2 years and loved it. All of sudden the batteries would drain after 2-3 days of replacement, After frequently changing batteries over a few weeks I purchased a brand new Nest-Yale lock. After installing the new lock i am still experiencing the same issue. The battery life is lasting between 2-3 days with the lock being used less then 3 times a day.

we made the cardinal sin of changing our internet password after the nest lock was installed. of course, the entire system was knocked offline, but all other elements were easy to reset. the nest thermostat reconnected to the internet with a simple use of the face dial. The nest guard has a reset button on the bottom outside part. I simply deleted and reestablished the exterior video cameras from the app. However, the locks were dysfunctional for nearly a week until I could get a technician to come out to the house and I had to pay to get him to reinstall the nest lock. The problem is that the reset button which will ensure the nest lock goes back to factory reset so I could reinstall it to the app and the wifi is physically located inside the body of the lock and requires that take one complete face off, removing it from the bolt. This should have been an obvious design flaw before going to market. Now that it's out, it must be re-engineered. The most logical and industry standard for a reset button is on the button, if necessary, using a long straight pin like the one that comes with the lock to remove the battery cover. please redesign the lock with a new location for the reset button that can be accessed without removing the lock from the door and tell me. I have 5 and I need 2 more. We run a boarding business. But I will not buy another lock until this critical design flaw is corrected.

Purchased 4 of these units. One of them has a bad software bug and starts alarming at random times every week. Unit provides a tamper error each time. Have contacted vendor and Google multiple times while under warranty and they stated a software update was pushed to fix the problem. Unit has only gotten worse and they now refuse to stand behind the warranty and replace. 3 of the units were great. The 4th has been a disaster.

I hate products that cost me more money and time than they are worth, this one achieves both. August smart locks are expensive and unreliable. The remote unlock/lock feature is why I bought this product so I could lock and unlock for my kids/cleaners/visitors remotely. That function no longer works and the post purchase support is non existent, so I have a $300 deadbolt....cool. I have other locks to buy, won't be one of these. Tech support is almost non existent.