Customer Ratings & Reviews

I’m conflicted on this review because the lock seems like it works well but getting it setup I ran into problems. Initially it worked great but then for some reason the door would not open. I called Yale but they referred me to Google to solve the problem. It turns out if you reset the lock and it’s still not working you need to update the master code in the app and not on the lock. I also had to buy a Wi-Fi extender because my router was too far away. My router is downstairs, only about 50 feet away. Heads up if the door shows disconnected on the nest app.

Extremely simple and convenient ! Definitely recommend for those smart homes.

I will start off by saying that I am a big Nest fan. I have several of their products such as the thermostat, smoke detectors and doorbell. I was very excited to add this to my Nest setup The product is awesome when it works right. Installation was easy. Even if you aren't handy, you can most likely do it yourself and save the money for having a professional come out and do it. Setting it up was also simple. The app guides you through the whole setup. It's even easier to set up when you have other nest products on your network. The touchscreen is very responsive and working it on the app is pretty cool Now comes the part for why its only rated two stars. The Nest Connect, which is the device needed for the lock to communicate with your WiFi, never works right. I had to get a new one the day I bought the lock because I couldn't set it to connect. The new one I received worked just fine for about a month. It lost connection and no matter how many times I try to reset and reconnect it, it doesn't work. Between two calls, I have spent almost 3 hours on the phone with their tech support despite the fact that I am pretty good with tech stuff. They are sending me a new Connect, so we'll see if the third time's the charm. Overall, the product is really cool if you like tech stuff, but the fact that I have gone through two Connects with a third on the way and over 3 hours with their customer service has really turned me off on this product. This product is pretty new to the market, so maybe they just need more time to work out the kinks.

Reslly nice product and easy to set up. Works only with the google home app

Easy instal and sync to goggle home. L9oks good on door.

Super-handy since I have kids and friends who I want to have access to the house. Easy to manage. One star off because installation involves drilling the door and jamb, which are a little challenging.

Have used this product multiple times a day. The App is fantastic. You can add people, give them individual codes which are emailed instructions to them. You can lock, unlock from the app. Installing was okay, if you have three arms. A second person is very helpful. We switched internet and the worse is no way to reset the device without completely taking it apart to reset the password. The app needs this functionality where you can update the network settings. Periodically the device says jammed, unable to lock but it actually is locked. If it hits the metal plating with any resistance you'll get that error.

Excellent product. Very reliable with easy installation/setup. Far exceeds other Wi-Fi/smartlocks we have had. Exceeds expectations.

I tried another smart lock before trying the Nest x Yale. The Nest is so much better than the other lock I was using. Easy to install, set up and use. I love it!

Easy to put on my door, the only thing i struggled with was connecting it to my WIFI for some reason but once i got it working everything else was a beeeze.

Love this lock and its features. You can setup temporary guest passcode that expires. You never have to give out your personal passcode. It on the pricier side but worth it for me.

So far so good. We've really enjoyed having this lock on our front door. So far we have not had any problems with this lock. It was easy to install and has worked perfectly since I installed it in early January.

I got one of these with my alarm. I bough this one for the other door and wow. no more worries of forgetting a key or locking yourself out. If you need to let someone in, its a life saver.

Works great! No issues here. Easy to use, easy to install. Love having it alongside my ring.

I originally bought this type of door lock from Home Depot. I returned it to Home Depot after some issues. I bought it from Best Buy. It was easy to set up and use. I’d recommend this door lock to everyone.

Absolutely love this! Have had it just under a year and works beautifully! Easy to install and is very user friendly. Never worry about if you locked the door when you left the house again!

Been using it for a month and it’s been great for a rental house. Took a little adjusting to get it to work smoothly on an old house but patience won out.

Is very niece very easy to install and program and comes with instructions to download a live installation apps. I recommend this product

Been using this lock for almost a year now, and love it more and more. The nest app allows me to easily add people and delete them, and assign people unique codes for certain time frames. Would definitely purchase again.

Working great. Easy to use. I had nest thermostat so it’s in the same app as well.