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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2889 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 2,888 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great lock. Easy to install, and the app functionality is perfect. The only reason it doesn’t get five stars is lack of a key option for times when the batteries die, or because sometimes a key is just faster.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock with one major requirement

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock has a great finish to it and looks great in general. The installation was a little challenging because the dead bolt has to easily and freely be able to move, which wasn't the case for my door. In my case, the weather stripping actually pushes the door out just enough for it to not be able to fully lock by itself. I was able to get it to align just enough once, but then the weather changed and it got out of alignment again! Besides this once issue, the notifications and status have been very useful and exactly what I was looking for.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Farhan, we appreciate you sharing your review. We're sorry to hear that your experience with Nest x Yale Lock has been less than ideal when it comes to aligning the bolt to your door. We'd like to improve on your overall experience, please reach out to our support specialists and let us help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Peace of mind

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I purchased this smart lock! My home feels more secure and I can go to sleep with peace of mind knowing that no one can get in when I set it to privacy mode.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to install and works great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install as the previous lock fittings had the same sizes. The app works well to manage it day-to-day.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy install and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy to install by myself. Just follow the app will show you how to step by step install. After install, it also very easy to setup to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and connect to Nest App. Great instructions. Nice functionality.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time l bought smart lock. It works great and it is easy to install. I would like to buy another one for my back door when it is getting cheaper. I love this smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Keyless entry experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my smart lock, it’s my new toy of my home. What a awesome device that allows you to come and go from your home without the need of a key. LOVE THIS PRODUCT

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new lock! Super easy to install and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. I had a Kwikset smart code before this one and it was annoying changing batteries every two weeks in the winter. I’m happy with my nest smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it so much I bought a second one for another door. Super simple to install, very easy to follow installation video available on their YouTube. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nest x Yale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest x Yale was easy to install and works great. I don't like the lag time to lock/unlock when using the app.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, PatriceW. Thanks for the feedback. We’re glad you’re able to install the Nest x Yale Lock with ease, and that it works great. We hear your concern about the lag time when using the app.

      There are three basic ways to lock and unlock your door: using the Nest app on your phone, using the keypad installed on your door, and using the traditional thumb turn inside your home. When you use the Nest app to unlock your door, you’ll need to tap and hold the large lock button until the blue ring disappears and it says Unlocking, which takes about one second. Then it will say Last unlocked by you.

      We’re taking your feedback seriously as we always look for ways to improve our products and services. For any concerns, don’t hesitate to let us know anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock definitely comes in handy when you don't wan't to fish around for your keys. It is also helpful to be able to unlock it from your phone if a family member/friend shows up and you haven't arrived yet.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NEST/YALE lock is absolutely amazing! It provides a lot of freedom and security. Definitely have had some issues with installation, but that’s more about the door being hung improperly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install. efficient options to set up multiple entry options

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest x Yale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a smart lock, this is the one to get. Works with both Google/Nest and Amazon Alexa. It's a little more on the pricey side but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with Samsung and Googke ecosystems, looks slick and easy to install with just a screwdriver.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock, excellent smart device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for letting the kids in after school and no keys to loose. Setup and installation is easy and convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for Google Ecosystem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way it looks and is so useful especially if you have guests over and don’t want to give them your house code.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Utterly amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product of phenomenal, makes it so nobody ever gets locked out, we never forget to lock the door, and super easy to make a temporary code for guests or time restricted access code. Love it.

    I would recommend this to a friend