Customer Ratings & Reviews

I really like this lock, I have two installed at my house. The only complaint I have is that if there is any degree of tension between the deadbolt itself and the side of the doorframe it will say it can’t lock. Typically this isn’t an issue, but every now and then it happens, usually at the change of the seasons. Sure that’s an install issue with the door, but my real issue is with the software. The lock will deploy the deadbolt enough that the lock is “locked” but it won’t extend the full way so it says “not locked”. If you’re present at the door you can type your code in and gain access, if you are doing it through the app you can’t do anything, it’s just stuck in limbo. This is frustrating as I often find myself in situations where I’m letting people in remotely. Other than that, it’s great.

Easy install and set up. Has been a great addition to the front door.

This was my first Nest product. Self-installation took less than hour.the peace of mind knowing you can always get in to your home without fumbling for keys is one of the many reasons to purchase this product.

Easy installation, great lock! Love the guest temporary access code feature

I am so glad I purchased this smart lock! My home feels more secure and I can go to sleep with peace of mind knowing that no one can get in when I set it to privacy mode.

Love the ease of use and being able to lock and unlock remotely

I love my smart lock, it’s my new toy of my home. What a awesome device that allows you to come and go from your home without the need of a key. LOVE THIS PRODUCT

When I purchases this item I was getting it for security purpose and it became more than than protection home, that thank you

I purchased two of the Nest locks and the installation was simple. No issues to report after two months of use.

This is for my 2nd door and works great and best buy did great job installing it

Easy to install. I had a Kwikset smart code before this one and it was annoying changing batteries every two weeks in the winter. I’m happy with my nest smart lock.

Loved it so much I bought a second one for another door. Super simple to install, very easy to follow installation video available on their YouTube. Highly recommend.

Top notch product. Easy to install and use. I like the black look. Love this one. Highly recommend it.

This is the first time l bought smart lock. It works great and it is easy to install. I would like to buy another one for my back door when it is getting cheaper. I love this smart lock.

Not having to carry a physical key is a small change that makes a big difference! Relatively easy setup, with installation service available if you need it.

Easy to connect, setup is simple, would recommend especially for google home.

Strong Secure and safe is how I feel with this lock! Love it !

We had some issues installing it but called customer service and they helped us fix it. Super easy to lock and unlock!

This is the best technology ive added to my home its incredibly reassuring

Being able to know who’s coming into the house from another country is brilliant. I can lock the door from across the street if I forgot to it it when I walked out the door.