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Customer reviews

Rating 4.6 out of 5 stars with 2889 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,888 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nessesity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. THOUSAND TIMES BETTER THAN RING. I use it daily and it has been nice to have peace of mi d.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. Like automatic lock feature

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Nice product to buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product to buy, worth the money. Easy to install if you have handyman tools.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great and looks great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lock. Had someone install it, however, I would say it's pretty simple and anyone could probably do it. Worth the money so far :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to the Yale we had a kwikset Wifi lock and had a ton of issues. The Yale was a little difficult to set up at first due to an error in the instructions, however once set up it was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest yale lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock works really good for our family. The app is easy to use and the privacy mode is awesome. It locks the door after a specified amount of time.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great lock works seamlessly with the best app and google home hub you can lock it with google assistant. Give different codes to different people

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, not great. Hard to install, loses network.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock itself is great. The ability to unlock the door from the Nest app on my phone is excellent. The areas where this device fails are twofold. 1) Installation was much more difficult than I anticipated. Took several hours. Granted, I had to drill a larger hole in my door to accommodate the deadbolt since my previous deadbolt was smaller, but the entire installation lasted about 6 hours. This time was due to unexpected difficulty, trips to the hardware store and cleanup of sawdust. Once installed, the lock sits slightly crooked. 2) Network Connectivity is unstable. The lock connects to your wifi through the separate Nest Connect bridge device. This device lost wifi connectivity twice in the first week. After much research, I found this has issues with mesh networks, even Google Wifi (Nest is owned by Google.) I finally moved the Nest Connect to the guest network, all by itself to resolve the issue. Side note, if you ever have to perform a reset of the lock, you have to unscrew the panel and remove the 4 batteries to access the reset button. What a pain. All in all, when it works, it works well but double check your existing deadbolt size, triple the amount of time you plan on installing and expect network issues. I sincerely hope the second generation of this lock fixes the issues. This device is not in the same user experience league as the Nest Thermostat and Google Wifi.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Awesome smart lock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this lock. Unfortunately it does lose connection some times for mobile usage

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Bhack3tt. We're glad that you're loving the Nest x Yale Lock. It's unfortunate to hear that you're experiencing connectivity issues when using the Nest app on your mobile phone.

      You may want to try out some helpful steps below:
      - Disable the cellular/mobile data for your mobile device where the Nest app or Home app is installed. If you’re using your cellphone to check, make sure it’s connected to the same Wi-Fi network as your lock. To help make sure cellular data is off, turn on Airplane mode and then turn on Wi-Fi.
      - Check the OS version of your mobile phone device. We recommend the following versions for the best experience when using the Nest app or Home app:
      Android phone or tablet with Android 8.0 or later, and iPhone or iPad with iOS 14.0 or later versions.
      - Try updating the Nest app or Home app.
      - Try installing the Nest app or Home app, using the same account, on another mobile phone or tablet device, and see if you will experience the same issue.
      - If you don't experience the same issue with another device, we recommend uninstalling and reinstalling the Nest app or Home app on the main mobile phone device.

      If the issue persists, please feel free to speak to our support specialists for further assistance using this link: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great with other Google products

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy to control lock of door and feel secure if you forget to lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This saves a lot of time and elps to know who is in and out of your house and being able to lock from anywhere is great.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Looks Good and Works well

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave us an additional layer of security and accessibility to our home. Although it's another expensive piece of technology that we didn't really need but have enjoyed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this. Don't have to scramble to find the right key. Can open from bedroom if Don't want to get up to let someone in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It was fairly easy to install. I like that it has a feature to automatically lock after a set time and/or distance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Install and Great Product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lock was easy to install and the system was easy to set up. Programming codes is easy as well as the temporary code for friends is a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to make it easy when taking the dogs out for a walk to be able to come and go without leaving the door unlocked. Really easy and fun to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent addition to your smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy installation and setup. Already had the Nest Hello & Nest thermostat. Was pleased to be able to manage all 3 devices with the user friendly Nest app

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have to use keys again. The lock disconnected on me once, and it took a few hours to reset. Other than that, it's been flawless

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good functionality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good lock. Quiet operation. Great Google step through setup in the Home App. Little bit of a pain to install but overall easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Key pad locks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are wonderful. I can unlock or lock with my phone. They even work when my electricity does off as they are battery powered. Yea!

    I would recommend this to a friend