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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,885 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Good customer service. Bought for my new house loved it at my old house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent addition to your smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy installation and setup. Already had the Nest Hello & Nest thermostat. Was pleased to be able to manage all 3 devices with the user friendly Nest app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My nest is the most amazing thing! I love it we couldn’t be happier! It works great with our door we haven’t had any issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of installation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to setup. The lock actually walks you through step by step to set passcodes

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted 6 Years with problems - Buyer Beware

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the lock in 2018. Initial installation was good and it performed flawlessly for 2-3 years (when the warranty runs out). About 3 years later, the lock would get stuck about 20% of the time and I would have to use another door to get into the house. The lock stopped working now and I cannot use it as a "dumb" lock or "smart" lock. Google and Yale support has failed at troubleshooting. I'm extremely disappointed at how little the support teams cared. Overall, I'm extremely disappointed at the price versus longevity of the product. I've had $20 key locks that lasted longer. Not recommended

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    so far so good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and easily integrated with the Nest system. However, i do get an "offline" a few times a day, which is concerning, especially if privacay mode is off.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi farhan,

      We appreciate sharing your feedback and we'd like to apologize for the connectivity issue.

      Disconnection could be happening because of the interference between your Nest Connect and Wi-Fi router or the distance between the lock, Nest Connect, and the router. You need to make sure Nest Connect is within range (within 50ft direct line of sight) of the Nest x Yale Lock and your Wi-Fi router. This range could be shorter if there are potential sources of interference, either physical interference (thickness and type of walls, mirrors, windows, etc.) and competing signals (other wireless devices, baby monitors, microwaves, etc.). You might want to restart the devices (Nest x Yale Lock, Nest Connect, Wi-Fi router) and move them closer if you need to establish a stable connection.

      If the issue keeps happening even after you have eliminated the interference and have placed them closer, please feel free to let us know by visiting https://support.google.com/googlenest/contactflow Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Electric lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to install on carport door. Was easy to install and is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install great looking design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my first Yale lock last year. I liked it so much now I have two. Very easy to install and works seamlessly with my nest app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock. Had to use the original strike plate instead of the one that was provided. Pretty simple to use with the Nest app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is amazing! My wife and I love it. It does everything it suppose to do and it fit perfectly on my door without any problem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing Smart Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is everything I thought it would be and more. Easy to use and extremely durable. I would recommend for anyone interested in purchasing a smart lock.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    awesome keyless entry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband and I were looking for security and safety in our front door. and this encompasses both. So many awesome features that make securing our home possible.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is so easy to install and to use. It makes it very easy (while still being safe) to get in and out with your hands full or in bad weather.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best for front door security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing, can unlock it we’re every you want and lock it. One push of a button to lock it when you leave very easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to install. It works great with the google nest system in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use. I have this since two years and no issues with it. It is a good product and save.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Love this lock.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. It’s my second one. I can let anyone in when I’m not at home. My kids can let themselves in when I’m not home...

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Easy install and setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple installation and setup. Also works great over voice command with Google Assistant as well as scenes in Smart Things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install. I enjoy the fact that it connects with the rest of my google products.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock!! We’re using it for our second home. Happy to know that if we need to let someone in, we have a code for them.

    I would recommend this to a friend