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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,885 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Extremely disappointing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock unlike the Schlage requires a second component a Nest Connect that allows it to connect to WiFi. Although the lock design is gorgeous and much nicer than other products on the market we have not been able to connect it to the app. We were able to program the master code but now we literally have only one code and can’t get the connect unit and the lock to align with WiFi. We’ve had a Schlage wireless lock for 5 years and have never had an issue - installation was a breeze. Disappointed in this Yale, it’s beautifully designed, and could be great but without the functionality of the app it’s just another lock.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear you're encountering these issues with your Nest x Yale Lock, and in this case we recommend taking a look at the troubleshooting offered in the following article:

      https://support.google.com/googlenest/answer/9233966

      If further assistance is needed please reach out to our support team so that we can help.

      nest.com/help Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Functions Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option when you have people needing entrance who do not have smartphones.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Pretty easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great feature for home security. It's nice looking and easy to operate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DAJ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look. Great feel. Works great. Pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Nest lock. Will be replacing my August. Been very pleased with all aspects.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that enhances security for the home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lick is really easy to use and there were no issues installing it.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Touch screen lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy in & out.very safe & we really love it!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality! Comes in very handy. Love the looks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Start building your smart home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best smart locks, sleek looking design!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Always wanted one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock. Works awesome with my Google home app. Very easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lacks ADT integration; bad GS/3rd party installers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product. However extremely disappointed at how difficult/impossible integration is with ADT. Additionally, the BB GS installers were clueless, unprofessional, and made me feel like they were doing me a favor installing these in my home. I had 2 installed at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Smart Door Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So overall 5-star review. Here is the hitch. Make sure you properly install this device in your door. There is a latch that slides towards the locking side and if not properly install the door will lock but on your Nest app it will say “Can’t Lock” the door. I have this problem and wanted to pass it forward.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and setup. Love this lock, great value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works as expected, I would recommend to my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, clean design. I just love it, very responsive touch pads!!

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Excellent lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything made by Nest. This lock works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good service at the store item works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the lock is exactly like we wanted it looks great and is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best for smart lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this smart lock. It's easy, safe and the color is beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good and is nice if you always forget your keys

    I would recommend this to a friend