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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 94 Showing 1,861-1,880 of 2,885 reviews
  • Rated 5 out of 5 stars

    Good lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best makes very good products. No issues with it. Just wish there was a sensor that would know when the door is closed or not. We sometimes leave the door open on nice days and i have it set on auto lock after 5 minutes. Well it pushes the deadbolt out whether the door is closed or not.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great security lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use and helps my family and I feel safe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who is very easy to install and very user-friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was easy to setup and install watched a few videos before i got it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great and easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how this works. Very easy to install and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good control of your house

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift for me. Easy to install, setup andan use.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great for beginners!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for beginners, easy to install and use! A+++

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointed to date

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased as a part of an install of in-ceiling speakers, Nest Hello doorbell/camera, and two Nest Learning thermostats. The other items went well, the Nest/Yale lock would not pair with the Connect WiFi device that came with the lock. The installer tried many times, and we contacted Nest support via phone. They could not get it to work either. Thinking the lock was defective, I volunteered to go to a store and exchange it. The installer asked if he could return later in the afternoon, as he had another install. Best Buy exchanged the lock...no problem. The installer returned after completing another install of thermostats and this lock and had no issues there. The lock would still not connect. I had worked with Nest support and they sent recommendations. I spoke with my ISP and router manufacturer and took their input as well. Still wouldn't connect. I have a fair amount of tech connected via WiFi and plenty of bandwidth with a 200 Mbps feed. Nest support told me they were submitting the issue to "engineering" and would get back to me within 5 business days. That was July 5th and as I write it is Aug 30th. Not sure if the lock will EVER work correctly.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      We're sorry to hear about these issues you've experienced with the Nest x Yale lock and we'll be happy to look into this further with you if you can reach out to us though one of our social media channels to see how we can further assist.

      Nest.com/help Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for everyday use in your and for friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade your door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a slick product. I love not carrying keys around anymore. I wish the button volume was a bit louder or haptic so I would know that I pressed the code. Totaltech install was awesome, too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy to install and use! A+ item

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Super product works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super product that works great. Must have for any tech home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate & great performance!!! No surprises!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Access anywhere

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this door lock, it lets me control entry at any time

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 5 out of 5 stars

    Great smart lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy I purchased this smart lock. It works perfect!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works well now.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When first installed the deadbolt didnt fit. The striker plate had to modify the striker plate a bit and every now and rhen it has difficulty recognizing when we hit the Yale logo to get the numbers to show so we can unlock the door. But I love that I can now lock and unlock my door from my phone so like checking door without having to get out of bed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lock . It's soo rau to use. No key needed anymore

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and looks awesome. Easy to install and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far So Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The verdict is still out as to how long the batteries last. It requires 4 double A batteries which im not find of. If the last a reasonable about of time before needing to be replaced that will make it a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched my older smart lock to the Nest Lock. Easy setup.

    I would recommend this to a friend