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Customer Ratings & Reviews

Your price for this item is $239.99
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The comparable value price is $299.99

Customer reviews

Rating 4.6 out of 5 stars with 2886 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, installation, and the security features of this smart lock. Positive feedback also highlights the app integration, keypad responsiveness, and the lock's overall quality and appearance. While some users experienced connectivity issues, many appreciate the auto-lock functionality and compatibility with smart home systems. The sleek design and good battery life were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,885 reviews
  • Rated 5 out of 5 stars

    Perfect lock to go with my door! Beautiful!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this lock to automatically lock after 10 seconds whenever I have my hands full either with my kids or groceries!! Touch responses are very accurate! If you are not handy making holes on your door definitely get geek squad or an outside tech place this lock for you. Other than that very easy install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the front door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use and so helpful for keyless entry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great thing for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great thing for a beginner. It is very useful for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome in the Nest environment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm deeply now embedded in the Nest environment and Google Home, and the integration with this yale lock is excellent. In addition to the standard features (locking and unlocking from the app and google home), it also integrates well with the nest protect alarm by automatically disabling the alarm when we unlock the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock and easy to use. Can give a one time lock code for people to get in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product this is my second one I've bought. Just make sure you get best buy warranty with it cause I have got water in it from the humidity. And I have had to replace it close to two years.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy yo use easy acces and control from your phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install, works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole process of installing was easy and it's worked well since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to operate lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. No longer forget to lock the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, simple wifi setup and comfortable app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart lock is great no need for keys anymore. Set your own password for each individual in the home works great even for unlocking doors from out of town. 

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Expected more

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and installed to find out the unit was faulty, when trying to unlock electronically, the deadbolt spins the wrong way. Unable to speak to Nest rep, online chat only during Covid. Transferred around a few times. Ended up exchanging for a new unit so second install went quickly, about 5 minutes. Properly locks and unlocks now with code but haven’t been able to connect to app yet. Nest Reps still unavailable, don’t want to uninstall and purchase another one to find the same issue again so living with an expensive offline electronic deadbolt for the time being. We have the nest thermostat, security system and smoke detector. All of those work perfectly so we expected this lock to be the same high quality but sadly disappointed.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Coryf,

      Thanks for your feedback. We're really sorry that you've encountered this issue and we couldn't be there to help you but glad to see that the second unit installed quickly and works like it should.

      There may be a few things that are preventing you from setting up your Nest x Yale Lock with your Nest app. If you're willing to try, you may carry out some troubleshooting steps below:
      - Please make sure your lock, Nest Connect, and Wi-Fi router aren't too far from each other to cause a disconnection. Nest Connect shouldn't be placed further than 50ft away from the lock.
      - Check that Nest Connect isn't getting a weak signal from your Wi-Fi router. If there is network congestion, devices that have weak signals may drop first.

      We're always working hard to make sure you receive the support you need. If you still face this the difficulty to connect the lock to your Nest app, please don't hesitate to get in touch with us here: https://support.google.com/googlenest/contactflow Nest

  • Rated 4 out of 5 stars

    Everything it's advertised to be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, somewhat easy to install. Once it is physically installed the setup is a breeze and it's easy to use. Price is a little steep but it's what you pay for elegant style and peace of mind. Much better looking than a lot of other keypads. NOTE: This comes with nest connect. (It has everything you need included in the box.)

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 4 out of 5 stars

    Nest Doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. I love all Nest Products and it keeps my family secure.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install comes with a app that goes step by step

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great piece of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, easy installation and works great with nest

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Neat, clean and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was easy to install has great features and has a nice look to it as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect solution with kids and adults and NO keys

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part is I can issue and control passcodes for my kids and and fother family members. Plus you’ll be notified when the door is unlock or locked and can lock and unlock anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the nest lock. Easy to install and easy to monitor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my lock that I also bought it for my dad. Best thing about it is not getting locked out of the house. 2nd best is being able to unlock the door before carrying in groceries!

    I would recommend this to a friend