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Customer reviews

Rating 4.6 out of 5 stars with 2890 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt as user-friendly, easy to install, and a secure option for home security. The app integration, quality build, responsive keypad, good battery life, compatibility with smart home systems, and appealing design are also appreciated. However, some customers have reported connectivity issues and limitations with voice control functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,889 reviews
  • Rated 5 out of 5 stars

    Sharp & Sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product for added security to my home . Geek Squad arrived to install unfortunately the installation was not a success because my door needs to be modified . I am very disappointed. Maybe someday when I decided to buy a new door , I will try again .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Home Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product providing a great way to let people in when you need without having to have extra keys. Remote lock/unlock or create specific access codes. Track who locks/unlocks. Works through the Nest App.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good lock, not easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it only 4 stars because the installation was not as easy as they say. The lock would say not able to lock yet it had plenty of room. It was not as fun installing. But afterwards it does work great and I enjoy not using a key as much

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi NewCarolina, thanks for the review and we’re glad that you enjoy using the Nest x Yale Lock. It’s unfortunate to hear you had a difficult experience with the installation, and we appreciate all the time and effort you’ve put on this. This kind of feedback helps us improve our products and services by knowing what areas we can work on, and we’ll share this with the right team for future improvements. We hope you’re making the most out of its features, and if ever there’s something you’d like us to address with, you can speak with us anytime through our available support channels here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    My home lock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is amazing and it ties into my home security network. Little on the pricier side and need to have batteries on standby but that is the only change I would recommend is something that keeps it powered longer than regular batteries

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Nest x Yale Smart Lock. It works like a charm! The two technicians Kevin & Wade were excellent in setting up my new home theater system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two of these for our new house as I didn’t want to have keys anymore. They were expensive, and I had issues with installing them, but after a few hours, I got the job done. The only thing I’d suggest improving the built in speaker as it’s quality is a bit poor.

    I would recommend this to a friend
  • Pros mentioned:
    App integration

    Rated 4 out of 5 stars

    Good lock for the absence mind people like me self

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product very good lock controls form the app .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice WiFi Door

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and installed myself without any support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Yale - Nest Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to have a lock without a key. Easy to use lock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first unit I purchased didn't work...so had to exchange it. The replacement works great! The ability to unlock or change the code remotely is really terrific. The only reason I won't give it 5 stars is that it requires a separate (wireless) "dongle" to be plugged into the wall to provide wifi connection to the door lock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as you would expect it to. It is very convenient for allowing others temporary acces to the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great, Easy To Set Up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock worked as it was supposed to and connected quickly and correctly to my Nest & Google integrated home. I did have to make some minor adjustments to my door and strike plate to make it fit correctly. I will say it does need to fit just right in order to work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product once it can stay on wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very frustrated by this product because it was always "off line" for the first weeks. Once we got a wifi extender for the house, we have not been off line since. The keypad was very helpful when we had painters in/out of the house. We didn't have to give them a key and they had their own access code we could delete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it but Beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this system. I have all the gadgets. Just be sure to keep your account secure. If you get hacked you’re locked out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock for family or business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is excellent. It is being use for an office door. All employees have their own code and we can track when unlocking the door. During installation make sure the lock and phone are on the same network. Some firewalls might give you an issue. Call support if you need help.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple to install and was able to sync it with our other nest security equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind with this lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were always leaving a door unlocked at night, so I bought these to keep that from happening. Now all the door lock automatically and I don't have to check them all at night before going to bed. The Nest system is pretty cool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wouldn't go back to using just a key.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thing. We can give loved ones their own code. Set temporary codes for others. It has helped us out on more than one occasion. Best thing is about it is no key!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Lock workd good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, Had to install it myself since Best Buy's instalment Tech was a no show , no call, no email, no text.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, RobertW. It's wonderful to hear that you're having a positive experience with the Nest x Yale Lock. However, we apologize for the issue you encountered. For assistance with your concern, we recommend reaching out to Best Buy support. They should be able to provide the necessary help and guidance to address the issue. If you have any other questions or need further assistance, feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Keyless update lock.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased that I can have keyless access and have the ability to open the lock from my phone remotely.

    I would recommend this to a friend