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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 2556 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers regard the AC1000 Dual-Band Wi-Fi 5 Router very favorably, frequently praising its ease of use, strong performance, and excellent value for the price. Many appreciate the router's wide range and reliable signal strength, resulting in good Wi-Fi coverage throughout their homes. Positive feedback also highlights the quick and easy setup process and compact size. However, some users experienced compatibility issues with older devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,556 reviews
  • Rated 1 out of 5 stars

    worked for a little while

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wi fi was not powerful enough in our older and larger home. Especially for the distance to the smart tv we are using it for

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the trouble.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Retuned this router less than two weeks of use, it got bricked up with the very first upgrade.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Alan,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cannot get it to work. tried and tried will not work.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi tc21,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps disconnecting. I have to restart it every 2-3 days.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi David,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Speed was capped at 70mbps!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it was Spectrum but it was this router that had a speed cap of 70mbps! Wasted hours on the phone

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Rusty,

      We can help you. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Was lied too

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and was told that I can connect it to other routers for separate WiFi and was later told it isn't possible!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unsatisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really do the job. I would not purchase again

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Taylor,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 1 out of 5 stars

    Real

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so good. Range is bad will not buy this save your $$$

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jay24,

      Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
      Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you.

  • Rated 1 out of 5 stars

    fail almost right away.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this on March 3rd and it fail after just 2 weeks, returned it for a full refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Helpful addition

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this resolved our connection problems, making life in COVID-19 a little less stresssful!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would give zero if I could

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow! I don’t get speeds promised on the box. Went back to my old router I was trying to replace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It was terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know it was the lowest bandwidth, but with 2 phones and a PS4, it was constantly disconnecting. I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst router I’ve had. Drops in and out, always have to reconnect, stutters when streaming. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router lasted less than a year. I replaced it with a modem-router.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi RedPoppy,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 1 out of 5 stars

    Could not hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get hooked up and never worked! It would not boost anything and never upgraded the WIFi

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy this item for my mom, i have problems with the configuration and I decided to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money terrible brand!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very week product! Lots of issues with their app to connect with the internet!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy with phone App. Unfortunately, it only worked for 5 minutes. So I returned it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could not connect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get it work properly. I'm disappointed because now I can't return it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A device for cable tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not the appropriate product that I need and had to return it back to the store

    No, I would not recommend this to a friend
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