Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Should have bought upgraded model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a split level and I can't get WiFi in my bedroom - approximately a 2000 square foot house. I'm disappointed.
No, I would not recommend this to a friendRated 3 out of 5 stars
Does the job
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does the job that we need it to do. Could have went with a faster one tho
I would recommend this to a friendRated 3 out of 5 stars
Good not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little hard to set up. Occasionally it goes down but when it’s working, all good
I would recommend this to a friendRated 3 out of 5 stars
Very fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is nice for most things except iPhones. Been having trouble staying connected to wifi with this router.
I would recommend this to a friendRated 3 out of 5 stars
Works OK, but needs to be restarted often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router usually works fine, but does seem to require "restarting" much more than other routers than I've had in the past.
No, I would not recommend this to a friendRated 3 out of 5 stars
Good but not for long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not strong signal for long. Drops way to many times daily
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TAGS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Hard to setup.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to setup. Probably wouldn't buy this brand again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JohnC,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/119/How-do-I-set-up-and-install-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
not sure its worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this because i needed a new router. problems arose setting it up. wish i bought a different model.
No, I would not recommend this to a friendRated 2 out of 5 stars
Unable to install and unable to get support!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to install. So, I cannot really offer a review because I have unable to get assistance without paying a third of the cost of the router fora technician to come out and install it. So, it’s pretty much been a waste of money for me.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Cujo,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you
Rated 3 out of 5 stars
cant get this hooked up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.still cant get this hooked up to our modem don't know why we even returned the 1st one because we couldn't get it to work
No, I would not recommend this to a friendRated 3 out of 5 stars
No Distance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product performs well but does not get the coverage in my 1600+ sf house that I expected. I will need a booster.
No, I would not recommend this to a friendRated 3 out of 5 stars
Works ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Where I live the router did not make a difference on the wifi service I got. So I can not give it a good review
I would recommend this to a friendRated 3 out of 5 stars
Undecided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if my other router was bad as this one has made no difference. Although it could be my internet provider.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work with Comcast modem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this router to talk to our new Comcast modem. Returned router and used the modem's internal router instead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible UI & Slow Speeds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.UI is terrible. Web Based. No way to control devices by time periods without downloading seperate aps which are non-intuitive and difficult to use. Menus are complicated and features highly visible on other brands take some searching to find - and that's assuming the features are available without downloading yet another app. Add to that they NetGear has the worst customer service I've ever had to deal with (because they'd never respond - at all) and this router is the absolute worst router I've ever owned in the almost 20 years I've been using routers. With COX Communications my 300 Mbs speed which on my previous router ran a solid 350 Mbs runs between 160 and 250 Mbs. Went back and forth with cox because the AC 1750 is what they recommended. Eventually I just switched back to my ASUS router and got back the 300 Mbs service I was paying for. I will never buy NETGEAR again. Do yourself a favor and get an ASUS router.
No, I would not recommend this to a friendRated 3 out of 5 stars
Average
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great but now i loose internet connection often.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Justin,
Thank you for your review and feedback. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I return this product because it didn’t work well for me
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Fantastic,
We're sorry to hear that you had problems with your R6400 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
WiFi lag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router getting 200Mbps but router could only reach a spotty 50 - 60Mbps The Netgesr Genie is quite useful though.
No, I would not recommend this to a friendRated 3 out of 5 stars
Keeps wanting to reboot every 72 hrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps requesting a reboot every 72 hrs. This is not the only model that requires it
No, I would not recommend this to a friendRated 3 out of 5 stars
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps dropping the internet. Not sure of cause. Everything installed by geek squad.
No, I would not recommend this to a friend