Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Great while it worked.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WAN port failed after 9 months. No problem, right? The hardware warranty is one year. They'll only accept a warranty claim if you pay them $80 to troubleshoot it first! And since the warranty is Netgear's, BestBuy kicks it off to them and won't handle it in-house. So my device failed while in warranty and Netgear wants to charge $80 to troubleshoot it first. They claimed to have remotely checked the hardware WHILE IT WAS OFFLINE. When asked later, they said "it was a simulator, we can't actually check your device remotely. You'll need to pay the $80 for that."
No, I would not recommend this to a friendRated 2 out of 5 stars
Cuts out periodically and dies within 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this twice and both only last 2 years. It randomly needs reset every few months, but works well when it does work.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Lwgamer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call support 3 times in the first month. Would have returned it if the 15 days were not up. Had trouble hooking it up and more problems with it working with Netflix. I hope that it is now fixed but time will tell.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good sure but jeez it doesn’t help much as my house isn’t that big it’s an apartment and I thought my lag problems would go away but guess not maybe I just need to call my isp
No, I would not recommend this to a friendRated 1 out of 5 stars
Wired Great, Wireless, 11.8 Upload 7.04 Download
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Repeatedly called Netgear for same problem. Reps are English Second Language and you say the problem and they repeat everything you tell them incorrectly. Issue is with Wireless, they want me to run speedtest on Wired connection, direct to modem. IPAD is in next room. Now they want $89 to help me fix a problem that they could not fix on my repeated phone calls.
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had multiple issues with the router dropping the signal, requiring a reset every time. As I am working from home, this is extremely disruptive. Have contacted NETGEAR multiple times, have been told a replacement is on its way, but still waiting. I hope my experience is an isolated one, but I cannot recommend this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi debl,
Please email us your RMA number at [email protected] so we can follow up on your replacement.
Thank you
Rated 1 out of 5 stars
Netgear is poor quality and horrible service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started with going down on and off, then poor speed....finally red light on the internet and it will not connect. Called Comcast who told me that it is a problem with Netgear since internet is working via ethernet directly to the cable modem. Called Netgear several times, they want me to pay $139 for tech support after wasting my time. This product is really low quality. Failed right after one year. Never buying Netgear again.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not that good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good on paper but maybe it's just me, but I can't control the router with the app on the computer, or the app from my phone. The router will not connect to either. So basically I can't control anything with this router.
No, I would not recommend this to a friendRated 2 out of 5 stars
Slow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device had to be constantly rebooted as it would loose internet connections and I only had 16 devices connected to it. Called Netgear support and they are useless
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sean,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
In less than sux months it died
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with Nighthawk 1750! It dies six months after purchase. It was pretty intermittent about 30 days after install. I bought a Eero mesh system and it is fantastic!
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 1 out of 5 stars
Netgear router
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a gamer and like to play with roommates I would not recommend but if not have at it has great speeds otherwise
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi IBuzynski,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting router no problem, but connecting an USB device like an external hard drive does not work. Disappointed with netgear I have had many of their products for years, but now I am enjoying Lynksis
No, I would not recommend this to a friendRated 2 out of 5 stars
Keep scrolling…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother with this thing. For the price, pay a little more and go with ASUS. It’s soooooo much better than this thing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A. Continuing to experience negative issues with this one...sales rep did not inform me i would continuously have to update...plus many times loose wifii.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bettycrocker77,
The firmware updates normally only come out once or twice a year. If we have important security or performance updates we may have additional updates. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 2 out of 5 stars
Nergear Wireless ac-1750
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Netgear ac-1750 router based on the reviews but as much as I tried to get it to work I couldn't. Not even with the suggestions other people made. So I ended up returning it to Best Buy for a refund
No, I would not recommend this to a friend- Cons mentioned:Size
Rated 1 out of 5 stars
Big and featureless.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. It's big and doesn't have any more features than the less expensive models.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TechGeek,
Thank you for your review. If you are having problems with your R6400, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.don't recommend....didn't work for us...easy set up but not effective
No, I would not recommend this to a friendRated 2 out of 5 stars
Worked for almost a year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router was fast and connected to easily. We've had it for almost a year. Last week it stopped working. We've tried everything to get it running again. Nothing is helping. Time to call customer support.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the parental controls you are looking for..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the router works as a Wi-Fi broadcasting device, the promised parental controls fall short of the promises on the pack. Neither intuitive or simple, I returned the item for a different brand.
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor choice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took three hours and phone call to service to setup. Spent two hours on phone next day trying to get external drive to work. Still does not network.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi neandathral,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.