Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Would not recommended purchasing.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Purchased this in January 22 and have to consistently restart it. Now the lan connectors aren't working and I have to go purchase something else- which won't be this.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jules,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not a good product the unit went bad after the 15 days I could not return unit for a new one or upgrade will not buy any network from bestbuy I go to frys electronics they have a 30 day return policy.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not as good as my old Belkin router.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor installation instructions. Could not get it to work as advertised.Returned for refund.Went back to old Belkin 778.
No, I would not recommend this to a friendRated 2 out of 5 stars
Product did not work well with my internet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product did not work well with my internet and tried to get me to always sign in on net gear. It's not what I expected.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not waht I was Expecting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Netgear stuff, and this seemd to be no exception. But the description was wrong. It said it was a modem/router compatible with DSL. The description was wrong. It was a router only. And since an actual modem to go with it would run several hundred dollars, I returned the unit. It did NOT meet my needs
No, I would not recommend this to a friendRated 1 out of 5 stars
Lasted for 2 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will be bringing this product back to your store either today or, most definitely, tomorrow. It lasted a mere two (2) weeks. I spent an hour and a half on the phone with NetGear when they finally determined the router is defective. I have original box and parts and want an exchange. Robert D. Grundfast, Esq.
No, I would not recommend this to a friendRated 2 out of 5 stars
Slow router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to setup, instructions were incomplete. Slow and not consistent. I wouldn't buy again
No, I would not recommend this to a friendRated 1 out of 5 stars
Router stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was okay for 2.5 years and has recently stopped working. The router resets itself every 2 minutes and is on the latest firmware. This means that if you are watching Netflix every two minutes the show will stop , you will wait a minute for the router to be back online, get another two minutes of show, and then repeat. Had to buy a new router.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not long lasting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My previous router was many years old. This router did not even last one year and needed to be replaced.
No, I would not recommend this to a friendRated 2 out of 5 stars
Needs reset weekly. Doesn’t maintain connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router repeatedly drops its connection. I have to reset this router weekly. I would it buy this again.
No, I would not recommend this to a friendRated 2 out of 5 stars
router not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not as fast as i would like, sometimes slower than expected, would like to return it for a more upgrade and a bit faster.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money, I pay for 300 mbps and this router would top off at 150. Talked to support and they said I had to pay to be able to solve the issue. Found a Reddit page that said you have to downgrade software in order to get it to work. Tried this and it worked but I think this is not how software updates should work
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Erick,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Defect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is not too good wifi is on and off all the time 2 to 3 times a week.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new router and read the reviews and went with this one. Maybe I just got a lemon but I would hope a $130 router lasts longer than this. Started acting up a month ago and now completely shot. Hopefully the modem lasts longer.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Benskee33,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Losing connection
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this last July so its less than a year old and I am having connection issues left and right. One band works and the other just quits on me. Resetting this router almost daily now to keep things connected. Sad to see the quality of products these days.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked great, until it didn't
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router worked great for about 1.5 weeks, then started dropping packets (approx 70% to the modem)(And yes multiple network cables/ports were checked) and became unusable. Tried hard reset, firmware update to no avail. Guess this goes and lives in the box of worthless network gear.....
No, I would not recommend this to a friendRated 2 out of 5 stars
disappointed with set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy sales person told me this would be easiest to set up for my home. This has not been the case. May return.
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m having a lot of problems with the signal connection.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Melody,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Not good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I read the manual to set it up and I must have done it wrong. I called them and they could not help. had to return it
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible. Worked for 7 months, now trash.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until after the 90 day warranty. Product continues to reboot every few minutes. Attempted factory reset as well as attempting to back date to an older firmware. Nothing works as the router will not remain connected for more than a few minutes. Straight to the trash after 7 months of use.
No, I would not recommend this to a friend