Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Purchased after recomendation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this after having it recommended. I continue to have buffering which I did not have with my prior unit.
No, I would not recommend this to a friend- Pros mentioned:Signal strength
Rated 1 out of 5 stars
Much stronger signal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the old netgear we had. Stonger signal
I would recommend this to a friend Rated 2 out of 5 stars
I have had better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Failed to improve performance in my connection in my home.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi luvpugs1,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Wifi
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Boots on and off. No built in ups. Uses slot of power and is very bright.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TheNinj,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work to its’ full capacity. It kept knocking out the internet.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nothappyatallwithnetgear,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a cheap router and decided to buy this one and wasn't much difference in quality of internet throughout house
No, I would not recommend this to a friend- Pros mentioned:Signal strength, SpeedCons mentioned:Size
Rated 5 out of 5 stars
Great Wi-Fi router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No pronounced signal drop on the 5GHz and very small drop on the 2.4GHz band. It is a little bigger than anticipated, but not enormous. I'm clocking 100% speeds as I get off the tap. Set up was EXTREMELY easy and the genie app is a great tool. You can control the router from your phone, iPad or computer easily. Very happy with the product.
I would recommend this to a friend Rated 1 out of 5 stars
Lasted only 2 weeks.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good for 2 weeks, then would not connect to the cable modem. Note that there are 3 versions of this router. The one I got was the v2, which is the worst of the 3 versions. Fortunately, I purchased the extended warranty, so I returned the router to the store, and exchanged it for an Asus. No more Netgear products for me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Avoid— poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible router— worked OK for a little while, but then started rebooting constantly, until finally, the 5Ghz WiFi completely stopped working. Netgear customer service was very poor when I called them. Ended up upgrading to an Eero Pro 6 and am glad to not have to worry about this awful router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mike,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not so great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crapped out on me after first year to expensive to have fail so soon
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Nitewar,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
- Pros mentioned:Range
Rated 1 out of 5 stars
Ehhhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for a big house but under 2000ft it works good
No, I would not recommend this to a friend Rated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to install.It was not really what I wanted.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The directions don’t show you how to set it up using satellite. When we did figure how to set it up, it did not work. Our satellite company couldn’t locate the signal. It was defective right out of the box. The satellite company states this happens with this brand frequently.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Chris,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 2 out of 5 stars
It wasn’t strong enough.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This didn’t impress me that much. My old Apple extreme worked faster.
I would recommend this to a friendRated 2 out of 5 stars
continuing failure
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to keep rebooting it to get my speed back. Low coverage area
No, I would not recommend this to a friendRated 1 out of 5 stars
Most annoying router I ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router back in December, and I had high hopes for it, but I started having glitches with all my Apple devices connected to the wifi, then my PC started horribly slowing down. I have to restart my modem and this router about once a week, it’s all a royal pain.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Niurka,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Not easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this after being advised by our oldest step son that a router would help us limit our youngest step son's gaming. We told the employees what we were looking for and this was what they recommended. It works great for the gaming, but not for setting parental controls. We have to manually turn the controls off and on, instead of being able to set times.
No, I would not recommend this to a friendRated 1 out of 5 stars
What do you need it for? only for iPhone and iPads
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After numerous unsuccessful attempts to download software and connect to Netgear I placed call to Apple support. Rep and I spent 6 mins looking on Netgear website to finally realize they offer no software to work on desktops or laptops. They make no indication in the online information either at Netgear or Best Buy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never got it to connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this because my previous router was circa 2011. I never got it to connect. It is still in my closet because we can't go into stores for returns at this time. Followed all instructions and the proper orders of what gets plugged in first....NOTHING! Save your money and get a different brand.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless piece of junk
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not recognize default password. Must be reset every 2 to 3 days. Net gear support leaves you on hold for hours until they hang up on you. Can't even get warranty because you have to talk to someone at support where they will not answer the phone.
No, I would not recommend this to a friend