Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
It was a bed idea to buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in 3.5 months. Initially it started to give me an error when I was trying to connect. When I decided to turn it off and then on, I could not turn it on anymore. It’s just dead.
No, I would not recommend this to a friendRated 1 out of 5 stars
Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this product at all. It didn't work for me. When I called NetGear...They wanted me to pay $99 to have have access to the router. I had to return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MitouC,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Very Bad Quality Hardware!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well at all. Lots of complaints! It requires multiple reboots a day! I tried 2 of them - same issues. Returned it
No, I would not recommend this to a friendRated 1 out of 5 stars
Not the best range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi range is not great. Apple TV or other electronics won’t connect or have intermittent connectivity (20 feet away). Firmware is updated, Apple TV and other electronics are updated.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work for me
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This ended up being way to complicated for me to hook up and use with the type of WIFI I have. Had to use something else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t worth
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router worked until one week before the warranty end, I call the company... they wanted I payed for fix it. I prefer buy a new one in other store and other brand.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Elisio,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not a quick setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took over one frustrating hour to set up the PCs and iPhones. Could never get the Mac or Roku box to work. The old AirPort router signal easily reached the TV, but this one didn't. Returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Please dont buy.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its just a waste of money and time. For few months it worked fine. After 4 or 5 months its stop working smoothly and have to restart every few hours.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Buyer,
Thank you for your review. Please visit this link for a troubleshooting resource for your connection issues: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
We also have a firmware update for your R6400 which was released as recently as 7-28-21: https://kb.netgear.com/000063853/R6400-Firmware-Version-1-0-1-74.
If you need further assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy this product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I think this router really sucks. I had to go out and buy another router in ASIS just so I can get it to go throughout my whole house
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor connectivity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for us. Router on the second floor would not connect to DVD player on the first floor. Never had an issue like that before. We had to buy a new router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi zombigrl,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Netgear Nighthawk AC1750 Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of Junk! Do not Buy! It went oof line 3 times in a month. Then i went Bad all in 1 month from purchase.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi NETGEARAC300Router,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Dont buy it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a piece of junk! It dropped connection and after 3 months just quit working. No wifi. I've tried everything besides smashing it. And I'm out the money. UGH!!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Justme,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you " How do I troubleshoot my wireless network?" To find this resource, one of many others, please login to MyNETGEAR and click support.
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it less than a month and stopped work. Couldn’t get help to fix. Luckily I bought a warranty with Best Buy and was able to get a different router immediately.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi SandyCheeks,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
I would not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 7 months but just stopped working. I have tried unplugging it. I have reset it but will not work. Very disappointed!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kbrun,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
No signal anymore in less than one month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a old netgear router which still runs good, so I trust the brand very much. However, the new netgear AC-1750 disponted me with bad quality. I could not find its SSD after three weeks. Too bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Easy set up, but firmware update cause problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi worked great until I completed firmware update a few days later. Router got locked down. Called Netgear and they said that the software was corrupted and needed to replace.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't Hold Up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted 1 year and 4 days. Netgear has a 1 year warranty. Basically told us there was nothing they could do. We are using a TP-Link router now.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked and then stopped
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not connect to wifi. It worked for a few months and then stopped connecting to wifi. Now I cannot return it because it is beyond the returnable timeframe. I am NOT happy!
No, I would not recommend this to a friendRated 1 out of 5 stars
5ghz stopped working
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy worked fine for about 5 months, then out of nowhere 5ghz signal died I tried all the recommended fixes but nothing worked. Had to buy a new router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Amejia32,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Never buying this brand again
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t bother. After 90 days you can’t get any kind of help without forking out more money. If I could still return this I would.
No, I would not recommend this to a friend