Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not what I expected!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this for 3 weeks and it no longer works. Going to go back to Best Buy to see what can be done
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ET1102,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Stopped working
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than 10 months. Was delivered March 1st. Put up a week later. Completely stopped working by november 15th.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kaitlin,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your R6400 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Could not get the Product to work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called Direct TV to come out and try to make it work...To no avail. To Best Buy's credit they refunded my purchase price. A no go to anyone who is thinking of purchasing this Net Gear Product.
No, I would not recommend this to a friendRated 1 out of 5 stars
won't connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the product doesn't see that I have an internet connection. All the quick start says is to download some app which is good for people that have phones I guess. Time to return the thing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad bad bad!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst router ever. Always drops connections, restarts all the time, and after a year or so it stops working. Don’t waste your money on this product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Miguel,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
not to impressed with this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping to get better WiFi and this is a decrease of what we had .... sorry to say . you get what you pay for .
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went in to get an internet wifi booster and the salesperson talked me into this. It did not work for me so I took it back and bought the booster i intended to get when I was talked into this. What a pain!
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t buy this!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t buy this!!! After your 90 days warranty. It might stop working and to get help you need to pay $200 plus to netgear to get it fixed
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Super22,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Should have lasted longer that 18 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It should have lasted more than 18 months. It stopped working last night. I have to purchase a new router
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Andi,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Awful computer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sylwester recommended the computer and it was then recommended by a second salesperson. Had nothing but problems - froze, turned off, had virus. All in 2 weeks. Awful. Returned for another model.
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6 months ago and has already stopped working! Buyer Beware!
No, I would not recommend this to a friendRated 1 out of 5 stars
very Unsatisfactory
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i used this router and it worked well for 5 months and then it failed. I have gotten no luck in getting it repaired due to Best buy and the Corona virus.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst Wi-Fi Router Ever!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.O Stars! Bought yesterday. Returning tomorrow. I’m pretty tech savy ... but this piece is a piece of crap. On the phone for an hour & 15 minutes and omg what a freaking nightmare!
No, I would not recommend this to a friendRated 1 out of 5 stars
Wouldn’t Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it was just my unit but I’ve had nothing but trouble with this device, powers off randomly and doesn’t work even with factory resets.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't connect to my att internet. Best buy won't take a return. Never buy anything from Best buy again. Very disappointed with their service.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Bmiller,
This router will connect to your modem to offer internet service. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Weak
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this was the best router on the market and the signal was very strong. It’s not! Signal is weak and slow. I do not recommend this product
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning this product, it’s slow and keep freezing up. They had the nerve to leave a note which read’Do not return to store’
No, I would not recommend this to a friendRated 1 out of 5 stars
Can't find ip
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to get router to connect to internet. Despite following instructions and troubleshooting steps, it cannot find ip.
No, I would not recommend this to a friendRated 1 out of 5 stars
first one didnt work. second one stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first one didnt work. would not connect. second one stopped working two nights ago. taking it back now. is there ongoing problem with this maker?
No, I would not recommend this to a friendRated 1 out of 5 stars
Netgear, bah!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked right, took too long to boot up, lots of pretty lights, not much on working correctly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi NONONENATTA,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also to troubleshoot your device: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team