Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Lasted 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one and it worked great...for 2 weeks. The wifi portion of the router failed. Returned it and bought the Asus router.
No, I would not recommend this to a friendRated 1 out of 5 stars
It's a joke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No difference from carriers router. Constantly blotchy tv, internet slow. Excuse given to me is there are just so many people online now.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Signal strength, Speed
Rated 4 out of 5 stars
Good so far. Net Genie app doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup of router was pretty straight forward. I was connected to the internet in no time and the router even found a new firmware update. The 2.4GHz band easily reaches my bedroom on the 2nd floor with the router in the basement. Signal strength is good and can easily stream Netflix. The 5GHz band drops out on the 2nd floor or is very weak, but is very strong on the 1st floor. I have no problem getting >60Mbps (which is what my cable internet provider is sending to my house) when doing bandwidth tests around the house. The only downside is the Netgear Genie apps doesn't work or may not be 100% compatible for iOS devices. I need to connect directly to the router via a web browser to make adjustments to any setting. The app seems like it would be good if it worked for me.
I would recommend this to a friend Rated 1 out of 5 stars
Fail
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router quit working after 3 weeks. Best Buy won't do anything about it. Keep that in mind when deciding where to spend your electronics money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bought 2 different units, both had clitches.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend. Bought 2 different units, both units had problems. Returned to store for my money back.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too many restarts
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had to restart this router numerous times. My old router was much better. I thought this would be an upgrade. My bad.
No, I would not recommend this to a friendRated 1 out of 5 stars
dont buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a small house and the range is terrible compared to what it cost.I thought I was upgrading from the one I have had for several years and my old one did just as good.
No, I would not recommend this to a friendRated 1 out of 5 stars
PLEASE READ THIS BEFORE BUYING!!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please don't buy this . After 90 days you will magically have technical issue which will need $50 per 3 months to fix....
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Realreviews,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
No product support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year or less stopped working with error message due to security certificate and called netgear and they would not offer any support at all.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My home has 400Mbps speed, however when I used this router, I only get 200Mbps??? How could it be??
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Good,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Does not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work and when I talk to return it to Best Buy this Yes no you can’t return it . It been only 1 month I do not recommend this item
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says it has combined speeds of 1300, and I’m at 550-600 on WiFi. Called customer service and they were absolute no help. Terrible product.
No, I would not recommend this to a friendRated 1 out of 5 stars
No
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great at first and completely broke after less than a year
No, I would not recommend this to a friendRated 1 out of 5 stars
Piece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has to be rebooted at least once a day, sometimes more. Good luck with their service number.
No, I would not recommend this to a friendRated 1 out of 5 stars
Quit working after one year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started resetting several times a day. Tried everything to fix it. Should last longer than one year for the price. Would look elsewhere.
No, I would not recommend this to a friendRated 1 out of 5 stars
Puma 6 Chipset is flawed, causing multiple issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do your research before buying this modem. It uses the Puma 6 chipset, which is causing multiple issues and is the subject of a class-action lawsuit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our WiFi is worse than it was with spectrum. This device is terrible even in the same room. Loses service constantly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tara,
Thank you for the review on your router. This resource may help you. https://kb.netgear.com/1114/Improving-wireless-range-Overview
Please let us know if this resolved your issue by updating your review. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Could not get it to work with my network
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to work with my network, time warner, new spectrum. They said I didn't need but geek squad said I did. Thinking about going with new provider???
No, I would not recommend this to a friendRated 1 out of 5 stars
junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy its a piece of junk !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy another brand
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy, it cuts wifi off 2 tomes per day. You have to manually reset it. Buy another brand this are bad.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Ivan,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.