Customer Ratings & Reviews
- Model:
- R6400-100NAS
- |
- SKU:
- 9054017
Customer reviews
Rating 4.6 out of 5 stars with 13629 reviews
(13,629 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the AC1750 Dual-Band Wi-Fi 5 Router's ease of use, range, and performance, frequently citing its straightforward setup and strong signal. Many appreciate the router's reliable coverage and its suitability for streaming. While some find the router's size a bit large, the majority of negative feedback focuses on minor issues such as occasional lag and bright lights.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance, Range
Rated 5 out of 5 stars
Excellent router for gaming and streaming apps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this router because I switched from DSL to cable. I didn't want to rent and I knew I wanted a Netgear router with external attends. This was perfect. It wasn't too expensive especially since I was able to price march it to Amazon. We have a pretty big single floor home. The rooms where my Xbox are and where the rest is the computers are used have many walls between them. This router is able to cover the entire house. The setup is incredibly easy. The router handles more than 5 devices at once no problems at all. I read a lot of reviews before buying this one and I'm happy that I went with this router
I would recommend this to a friend Rated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out , hooked it up , would not work , spent an hour on the phone with netgear to be told to take it back . Won't buy that brand anymore !
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Range
Rated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router was amazing, i got it on Black Friday for my family Christmas present and We all love it! it was extremely easy to setup and has more range then our last router. and our wireless speeds have improved from the 2.4Ghz and the 5Ghz band, I'd recommend this to anyone!
I would recommend this to a friend Rated 1 out of 5 stars
broken and out of return.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for around 2 months. It cannot been used with 5G channel. Soooooo disappointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This didn't work at connecting with y computers and idk why! Got a different one and works perfect! Would definitely recommend others than this
No, I would not recommend this to a friendRated 1 out of 5 stars
No better than cheap router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an inexpensive router that wouldn't cover my whole house (1600 sq ft). This router is no better than the old one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned - didn't need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item on the recommendation of the sales rep, and when we had the computer set up, we realized we did not need it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We tried and tried to set this power line up, but it would not work!! It was very frustrating that it would not set up right and work!!
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Rated 5 out of 5 stars
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this router for some relatives who are not super good with tech. The netgear genie app makes setting this thing up and changing settings very easy. My relatives were using an old n600 dual band router but this Netgear has much farther range and better speeds.
I would recommend this to a friend Rated 1 out of 5 stars
Does not pick up one station no matter where i set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to receive any channels no matter where I set it up at, for some reason it does get a music station that is garled.
No, I would not recommend this to a friend- Pros mentioned:Range, Speed
Rated 5 out of 5 stars
Great router.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great little router. It offers good speeds and the signal reaches across a considerable distance.
I would recommend this to a friend Rated 1 out of 5 stars
Not good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than 5 months ago and it has already went out.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi card,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your R6400 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
bought for my sons's dorm room did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dorm tech guy said problem and router did not work returning it when we visit our son at collge next week
No, I would not recommend this to a friendRated 1 out of 5 stars
crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in box. Never used. Was not able to be used as it was, and it was new. Supposedly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi review,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Slow router
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router runs slow and isn't even running half the speed it should be running
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have done everything I can do to make this thing work. Looked at Google, online help, troubleshooting. I think I'm out $124
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.poor design, bought it to replace outdated one. think it worked better than this one
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Guss,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
awful range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router would be great for a studio apartment and that’s about it. Definitely returning.
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not work when cable repair man installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer (cable) could not get it to work. I brought it back and bought a different router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Could lasted longer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last that long going to half to buy another one
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Karyv,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with a 1 year hardware replacement warranty, and if your R6400 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team