Customer Ratings & Reviews

I'm trying to do something very simple that I've been able to do with every other router I've ever owned: set a server on my local network as the DNS for all clients on the router. I can set forwarding DNS servers on the WAN side on the router, but filling in a local IP there doesn't have the desired effect. Prior to buying this router I've had a working setup with other routers using a LAN DNS for years, now I go Netgear and I can't. So I'm returning this junk.

Lights go out randomly on router. No change after firmware update and factory reset. Had the router only 13 hours and it rebooted 6 times.I want to replace it with same model, but I researched on google and it appears to be an issue for a few years.

It was working just fine until I updated the firmware.After that started to restart it self a few times a day for no reason.We can’t have a stable connection for too long ,it shuts off in the middle of school class or a movie ,etc.I tried changing the outlet ,was doing the same thing .Going to look for a new one.

I am done purchasing Netgear equipment. They last about 15 to 18 months and then die. I've gone through three in a row. All different models. I like the features but it doesn't matter if you have their inexpensive ones or their high level ones they don't last and in less then a year you're out buying a new one and resetting it all up. Royal pain!

I constantly have to reboot the router. The Nighthawk app continually kicks me off and when I enter the correct password it denies. Best Buy would not take it back and told me to talk to Netgear. BS. Recycling this hunk of junk not buying Netgear and definitely not from Best Buy.

Bought it it flashes nicely but my home is not large and there are many weak areas. No diff between 5G and regular. Plus at times you get disconnected. Very disappointed. I call net gear but I am out of technical support warranty. Now I will try and by a booster...

I bought this product February 2018. June 2019, it no longer works. I called tech support and after troubleshooting she said just to buy another router. I said do your routers only last a year? The tech then said, to last longer I would have needed to call every 3 months to have them update my router.

I upgraded my firmware. That broke my router. I am now directly connected to the modem so while I am on hold I can inform others so they don't upgrade and break their routers like I did. On hold with TP link for 30 minutes and counting. DO NOT UPGRADE FIRMWARE!

Wifi started having problem almost exactly 12 months after purchase. Resetting helped at first, but now, 14 month after purchase, Wifi is completely dead. Nighthawk app is useless and extending support would cost $139. I will never buy another Netgear device.

Set up was very complicated and could not do without technical support. Acess controlI poorly designed and the biggest problem is UNDEVELOPPED App that essentially does't work as promised at all. Support representative promised the issues of the app resolved within 6 month! Who hasthe time for this?

The first R6400 worked great for a while, until it started dropping internet connection every 10 minutes. I thought that I got a defect. So I went and exchanged it. The second one randomly throttles bandwidth speed until I restart it, then it would do it again five minutes later. 60mbps to 3mbps.

Connection to PC through Ethernet issues. Support by Netgear is ridiculous, after 20 minutes of spelling my name and email address there resource simply reads a script with no technical expertise for the product, Prior router was a NetGear N600, this should have been a plug a play.

the worst tech support ever had the router for less than 30 days cant get the ports to open called tech support and the indian tech support wants to charge me 120 dollars to fix the problem on a new router. never had a problem with linksys. the last netgear device i buy.

Not reliable router, unless you really good IT or want to spend at least $89 a year for netgear support. It worked only about a year and started constantly having problem with WIfi connection. Also got many features which normally you don't need from router.

Used this router for about a year, no problems. Then suddenly two of the four lan connectors stopped working. Very disappointing.

Router would not connect to internet. Tried all troubleshooting from Netgear website. Called Netgear customer service and spent 3 hours with them and the could not fix issue. No problem using older model connected just fine. Will be returning this.

Cumbersome config, poor default security, have to reboot it daily, non-responsive support. Pretty blinky lights (the nicest thing I can say about it).

Unit was DOA! unit would not connect to the modem. Spent 2 hours with Tec support and Netgear told me to return it to the store. All the brands are the same exact price for the 1750 series so I will return unit for another brand!

Worked great for a few months. It now drops all connections every hour or so. Requires a daily reboot. Very bothersome for a family of four working remote online.

If you purchase a netgear product. You will not be able to use tech support past 90 days. This includes if you need to use your warranty unless you pay $89.00 for 6mos tech support for them to diagnose the problem.