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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 5394 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers enjoy the ease of use, camera quality, and wireless capabilities of the Arlo Smart Home Indoor/Outdoor Wireless High-Definition IP Security Cameras. Positive feedback also highlights the installation process, night vision, and the accompanying app. However, some users point to areas needing improvement, such as battery life and motion detection. Concerns were also raised regarding recording time and sensitivity adjustments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 5,394 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love being able to see what is happening at home while I'm away!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Motion detection

    Rated 2 out of 5 stars

    More suited for indoor usage.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Packaging touts 4 outdoor cameras, but only supplies 1 outdoor mount. Interior mounts are magnetic and not suitable for outdoors. Outdoor cameras are not secure, with either mount! I purchased 4 camera unit, and 2 extra cameras. Packaging does not make it clear that if you add more than 1 camera, you now must pay $10/month to be able to use it. Batteries are relatively expensive, and some of mine were down to about 70% by time I got cameras installed and adjusted. Cameras mounted outdoors do not show much detail at about 20'. Unless set at lowest sensitivity, the slightest motion of a leaf/bird/insect sets it off. To keep from being notified several times an hour, I had to set the motion sensors very low. Most times, the person was out of the picture before it started recording. I returned all items a few days later. Best Buys gave me a full refund without any hassle. Would I recommend this? Yes, but only for interior use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added these 4 on top of the 5 I already have. They used to cost $150 each, and now average about $60, so why not. I was tempted on the Arlo Pro but I realized now a days thieves wear hoods so 720P is as good as 1080P HD or 4K. You are not gonna be able to get much from the videos. You won't be able to read number plates like on TV. So for the value, this is a great buy. It also comes with a newer version of the connecting station. It's a ted smaller than the last version. I found Arlos to be really good and responsive. I have a Ring and Arlo never have trouble connecting but Ring does have Wifi issues. Arlos also last for 1-2 months whereas my Ring will be lucky to last 2-3 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great wireless camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it about a month ago. The setup was easy for someone who is new at this. The syncing was simple. The mounting was self explanatory. Once installed the picture quality was better than I expected. Overall I am satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Mounting cameras was easy as well! Great system!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good camera system depending on its use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this system not as a security system but to remotely monitor a specific area at work. We use enterprise wireless security so cameras like Nest do not work so this was the best solution without making a simple task too difficult. The cameras are clear and the battery life is very good for my use as the cameras have been up over a month and still have over 60 percent battery left.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Great camera, Simple setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Camera quality. Easy setup. Small size. Can view live anytime from any where

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Back to Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I quit shopping at Best Buy due to a poor customer service incident years ago. This recent deal was too good to pass up. Very pleased with products and service.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Inconsistent sensor, still getting used to the set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Video Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use. Works better than I thought it would

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Work well & good range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras if you want to go wireless. Good motion alerts also

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up. Instruction easy to follow. love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 4 out of 5 stars

    Easy to set up with great picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and great picture quality. Love that it can withstand the outside elements!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I like how easy it was to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it was to install and use. I can view it with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Motion detection

    Rated 3 out of 5 stars

    Difficult to have all questions answered.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera was easy to set up but the directions and information related to other aspects was minimal. It was even difficult to find contact information to ask the questions I had remaining. Still trying to work out sensitivity settings. A bird will make it record, but not a person walking up my driveway, which is frustrating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellente Camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it initially to spy on a Raccoon that keeps messing up my trash can and ended up seeing many different nocturnal animals. Good resolution and motion detection keeps you updated. Bought another one and installed on front door. Best thing is wireless so you don't need to mount it and can take it with you around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Great picture quality I love the email alerts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy and compact electronic and mechanical install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras are discrete and easy to place unnoticed. Great to be able to move around the house as needed. Magnetic camera component makes it easy to move to temporary places. I found the scheduling cumbersome and would like to be able to set a separate schedule for each camera.....maybe I just have not looked hard enough to understand how to do this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seemless wireless connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a bit skeptical of this working with some of the distances they would be from the base unit bit no issues!!! Battery life has been great. Had a few months and the meters haven't went lower.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is third set of Arlo cameras. Very easy set up.

    I would recommend this to a friend