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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 393 reviews

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Rating by feature

  • Setup

    Rating 4.1 out of 5 stars

  • Range

    Rating 4.3 out of 5 stars

  • Signal Strength

    Rating 4.2 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers commend the AX1800 Wi-Fi 6 Router for its ease of use, strong performance, and wide range. Many appreciate the reliable signal strength and good coverage it provides, making it suitable for streaming and other demanding applications. However, some users experienced connection issues and found the accompanying app problematic. A few also noted compatibility problems with older devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 393 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great, super easy set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Spectrum router & modem. Our internet kept going in and out daily. Had the Spectrum tech at our house twice to fix the issue. We have a very tech functional home. Most light switches, pool equipment, garage doors, security cameras, thermostat and irrigation system all hooked up to our internet. The Spectrum modem and router could not handle the amount of devises in our home so we purchased this router and the Surfboard modem on the advise of the sales consultant at Best Buy. Our issues were instantly solved! Everything works perfect and the the internet does not drop.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Saved us major headaches

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we needed! We upgraded our internet speed and capacity and the existing router could not handle it. This installed seamlessly, works flawlessly, and really saved our preschool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Super fast router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed how easy and fast this router is to set up. The Nighthawk app helps you out all the way. Also the performance of this router boosted my internet speeds a lot. More than 25%.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I own 5 of these now.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between my home my office and my rental properties I own five of these units now. I am befuddled by the one star ratings because I personally have experienced zero issues. when I purchased them there weren't as many ratings. My newest one is 90 days old my oldest one is approximately 15 months old. These are all at separate locations being monitored remotely via the nighthawk app. I haven't had any issues I guess I'm a lucky one. Not one drop from any of the five. These all replaced obsolete Netgear AC1900 units as my tenants begin bringing in more wireless crap such as Apple watches and everybody's got a tablet and a laptop and a phone nowadays so the AC 1900s were not able to handle multiple devices, as this new AX1800 is handling all that including Wi-Fi air conditioners and Wi-Fi thermostats. Call me lucky.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Signal strength

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace an old router that only had 10/100 ethernet. This router was easy to install, plenty of signal strength for my small duplex, and future proof (for a while) WiFi 6.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally switched from renting a modem/router to buying my own. The router is great for my two bedroom condo, and helps provide great speed from the modem. Worth investing in

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Range

    Rated 5 out of 5 stars

    Just Perfect

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Better range and better performance. Of course, your plan with your ISP also counts and this Router helps get the job done! Definitely worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent wi-fi gear!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear makes great gear. Very easy to set up. Great coverage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid and Good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and good coverage for small hoses , work great with xfinity .

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    NETGEAR will get the job done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired with a NETGEAR WiFi6 extender. Great range and exceptional speed retention. Used NETGEAR for years and they have always been a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Boosts wifi range and new network

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to boost wifi range and create a separate network for online school. Setting up the new network was dummy proof. Netgear has an app that you download and walks you through step by step. Couldn't be easier. I set my office up in the garage. The router is in the main part of the house connected to the modem. Running off the modem, my classes on zoom would freeze and occasionally drop forcing me to log back into the session. That has never happened once with this router and its only 2 feet closer to the window than the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is excellent! Very high speed, easy installation, and distance. Network setup & firmware updates performed through app. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Got my friend gaming again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baught for a friend, old router didnt have enough power. Easy setup and can extend the range. Great unit.

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Great Router!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router, never had an issue, easy setup, Great coverage, great signal strength around the whole house !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    wifi6

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new router solved a lot of problems with staying connected and the speed increase was great too. Easy to set up and connect my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Long reach

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router gives the fastest speed I have 1gb fiber and it gives you that via WiFi , it also reaches our whole lot which is about 5,000 SQ feet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wags

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A lot better than the Spectrum one. Have a Ring Extender, but with this one I don’t need to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Signal strength

    Rated 5 out of 5 stars

    This is great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great it is plug and use simplicity and is very strong signal while offering multiple ports for hardlines if you want that too

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Strong signal all over the house.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router and stronger signal strength at my devices than with our old router modem. It's pretty big and takes up a lot of space but it runs cool and like I said, a very strong signal all over the house so not really an issue. I couldn't get Netgear's 'Nighthawk' app to work on my computer. My wife said 'how about your phone?' and the app must be optimized for phones because it was easy peasy - we were downloaded and the router was up in no time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Router review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was easy to set up. It seems to work very well. No problem connecting any device or any number of devices.

    I would recommend this to a friend
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