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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 935 reviews

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Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the ease of use, performance, and range of this Dual-Band AC1200 Router with 8 x 4 DOCSIS 3.0 Cable Modem. Many appreciate its strong WiFi signal, good coverage, and relatively easy setup process, considering it a good value for the price. While some users noted that the device can get warm, the positive feedback on performance and ease of use outweighs this concern for most. The modem's compatibility with various internet providers is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 935 reviews
  • Rated 3 out of 5 stars

    Works fine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked fine; the antennae would not screw in tightly and stay upright. I would still have occasional momentary slowness, but I'm not sure it's because of this product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poopy router modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This things sucks do not buy it. The atene were falling all over the place and get horrible bandwidth coverage

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Had to return first unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I had to return the first unit I purchased as the cable technician could not get it to work. Forced me to make a second trip to the store though Best Buy was very cooperative and getting me a new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wobbly Antenna

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is mid-range level. Not horrible, not great. It'll get the job done, but the antenna can get loose and wobbly. Would rather pay a few more dollars and get a higher level version.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Took back

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one did not work with me I ended up getting something different.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Modem router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Changed password to create my own. Tried logging in and it changed it back to the original box password. Don’t know why.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    1st purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No means of comparison. It seems to be working well but only other one ai had was rented from cable provider. Happy it is saving me equipment rental charges.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had problems getting modem set up. My internet company was not on list. It is better brand then modem from company.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beiger

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work to get better WiFi but the store employees were most helpful and knowledgeable to advise what I needed to do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For gaming

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good with ranger but I bought this one because I want to play games on my pc and work on my pc which helps

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Oops, wrong router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how to give a rating for this item since I found out I bought the wrong router and returned it unopened. Sorry!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loses internet has to be reset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs to be reset every now and then. Wake up in morning and we have no internet. Need to unplug and restart for some reason.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi unreliable,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 3 out of 5 stars

    Net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real pleasure goes where a lot of bearing essentially required, no fault’s w/a updated application!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but not Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy sharing a string signal throughout my apartment. However the signal that should be picked up by my iPhone I have had to manually add for 5he last two weeks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Junk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend if you’re not using over 4 months. Signal would drop pretty often wired with Ethernet

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Product is heating

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is heating . Working with Netgear support . Very disappointed with best buy not having product support for the product we buyed and which is in warranty . Best buy asked me to contact netgear customer support . very disappointed with the statement . And trying hard with netgear for the product replacement .

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Chinnu,

      Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.

  • Rated 3 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it but it always seems to have to be restarted all the time. My last one did not have this problem.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi MoonMan,

      Thank you for your review. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you.
      NETGEAR Team

  • Rated 3 out of 5 stars

    Needs Space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product required too much space on the counter top. I returned it for an item with a slimmer profile. Works fine if you have the room for it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked but didn't

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is fine but I couldn't get it to work with xFinity in Florida

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Range is not that great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a small apartment say 500sq.ft. this is a good choice. Does not provide a good range when it comes to a bigger home.

    No, I would not recommend this to a friend