Customer Ratings & Reviews
- Model:
- C6220-100NAS
- |
- SKU:
- 5778200
Customer reviews
Rating 4.5 out of 5 stars with 935 reviews
(935 customer reviews)Rating by feature
- Connection Quality4.0
Rating 4.0 out of 5 stars
- Performance4.1
Rating 4.1 out of 5 stars
- Setup4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the ease of use, performance, and range of this Dual-Band AC1200 Router with 8 x 4 DOCSIS 3.0 Cable Modem. Many appreciate its strong WiFi signal, good coverage, and relatively easy setup process, considering it a good value for the price. While some users noted that the device can get warm, the positive feedback on performance and ease of use outweighs this concern for most. The modem's compatibility with various internet providers is also frequently praised.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Settings adjustment for gaming problematic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Virtually no customer service, wanted me to pay for them to access my computer to adjust settings on the router for gaming. No thanks, that's definitely scam material from an actual company which was surprising. Easily looked up how to do it myself. Would have purchased another brand had I known.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked but not really good for streaming and gaming
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jlewis,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
started overheating 10 days after install - exchgd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine until it started overheating 10 days after installation. I spent about 90 minutes on phone with manufacturer, and they advised me to return it. I upgraded to the AC 1600, and it seems to be fine.
No, I would not recommend this to a friendRated 2 out of 5 stars
Have to restart many times a day..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be returning ASAP. It'll be in your store soon
No, I would not recommend this to a friendRated 2 out of 5 stars
Won’t work with Spectrum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The. Box. says yes but nope it won’t. Can’t be used.
No, I would not recommend this to a friendRated 1 out of 5 stars
Modem buyer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy router. The flip up antennas flop around and the wire pops off when you move them around. I only gave it two stars because it worked with a wired connection well enough to get me by until I got a good modem/router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Samsungstove,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Not so good for Xfinity services
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect and activate with xfinity. Problem is no auto connection for the 5G band. Router cut the download speed to near 60% of the speed you get with an xfinity router. Not so friendly user to programm.
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it for 3 weeks before it stopped working . Unable to return because of 15 day return policy.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wi-fi signal drops out constantly. Save your money and buy a better one. Tech support is a joke. They blame your service provider for poor signal and your service provider blames the router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi unhappybuyer,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Extremely unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am facing connection issues with this product ..I have to differ t house and it has stopped working all togather ..wanted to know if Best Buy would provide a replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
modem/router
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but it never did work right. Very flimsy and didn't seem to pull in much power. I was disappointed.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace my suddenlink modem but it is not compatable with my network and it is to slow for the cox network.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work properly. Terrible product. Unfortunately it’s late to return
No, I would not recommend this to a friendRated 1 out of 5 stars
Not working after 10 months
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had less than a year and it doesn’t work anymore.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi psm143,
All NETGEAR products come with a 1 year hardware replacement warranty, and if your C6220 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad the router went out on me and I had to call netgear for help still haven’t got the replacement yet not happy
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setting it up was easy but did not get proper reception. Had to return. Netgear customer service was not helpful
No, I would not recommend this to a friendRated 1 out of 5 stars
It didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and set it up it was receiving signal from my internet company but it wasn't outputting any signal so it was worthless.
No, I would not recommend this to a friendRated 1 out of 5 stars
Confused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’re clueless how to use it. The service rep did not seem to know much about it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Confused,
Thank you for your review. Please check out this Initial Setup FAQ link: https://kb.netgear.com/12923/Router-Initial-Setup-FAQ?language=en_US.
If you have questions or need assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The modem is not good and stopped working in 6 month
No, I would not recommend this to a friendRated 1 out of 5 stars
not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great had to return it due to poor explaniation
No, I would not recommend this to a friend