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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 935 reviews

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Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the ease of use, performance, and range of this Dual-Band AC1200 Router with 8 x 4 DOCSIS 3.0 Cable Modem. Many appreciate its strong WiFi signal, good coverage, and relatively easy setup process, considering it a good value for the price. While some users noted that the device can get warm, the positive feedback on performance and ease of use outweighs this concern for most. The modem's compatibility with various internet providers is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-935 of 935 reviews
  • Rated 1 out of 5 stars

    Low WiFi signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with spectrum but the wifi signal is week. I replace with the C7000-100NAS which way much better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WIRELESS SIGNAL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2-3 TIMES A DAY WIRELESS DISCONNECTING EVEN IF YOU ARE 2 FT AWAY FROM THE DEVICE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stopped working . What do i do?? I need to return

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could never get it to connect to the internet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Would not connect to comcast internet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst modem/router I ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst modem/router I ever had. Not a good product from Netgear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can connect Xfinity and very easy setup. nice internet speed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Not exactly eye appealing but who cares. I’m not tech savvy so I had to have Comcast help me make it work, but then I’ve had no problems with it. I’ve had it for 6 months now with no problems whatsoever

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected more range, but while that may not be impressive the performance is notably better than the newest Xfinity modem/router I had. I have a very expensive LG sound bar and the only surround speakers you can buy (Music Flow) are all dependant on WiFi. The sound used to cut out randomly and do all sorts of weird crap. It still happens on occasion, but it is drastically less with this new router. I never get a notification on my speaker App saying "network connection unstable" like I did before. Any shortcomings with my stupid speakers I now blame on them alone. I've owned the router for two weeks and it seems pretty solid. My purchase was fairly impulsive, and subsequent research seems to indicate there are some potentially better options for the same money, but I'm pleased with this for now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Highly not recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bougth this router from a local Best Buy store with the purpose to save $10/month; I didn't want to rent router from Xfinity. But buying this product was a bad decision. On the first few weeks, lost connection frequently happened and I had to restart the router every 2 hours. Then, I contacted the technical support and they helped me with the issue. I thought that the issue will never come again, but I was wrong. The router frequently lost connection at least two or three times in a month. And yesterday, the connection lost again; and the router never work back again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Range

    Rated 4 out of 5 stars

    Net some gear up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good combo. It works very well all over the house and a good buy.

    I would recommend this to a friend
  • Cons mentioned:
    Ethernet ports

    Rated 2 out of 5 stars

    Ethernet ports died

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great for a time, but after a year of light use (kept in the same place, gently handled, surge protected) both ethernet ports stopped working. Wifi still worked, and I checked the ethernet ports on multiple devices to confirm. I performed a factory reset to no avail. When it works it work, but then it doesn't. Best Buy's 15 day warranty on devices you will use for years is a bit of a joke and Netgear's isn't much better.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Blah

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was stoked to get it, then it constantly drops my devices and sometimes wont show up. We have 6 devices total and this this is junk!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    extorts your personal data.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    forces you to make an account with netgear before being able to surf. also please stop trying to convince people to download apps. why do i need an app for my freakin router? whats next? my toothbrush, my razor, my fridge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I need refund

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received this ithem damaged,I have received this bad article, it does not connect to the internet and a lot of deficiency in the signal and in the lights. very bad. It does not work.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Iraidaantunez,

      If you purchased a new NETGEAR system and have received a used or broken system, you should definitely contact the reseller you purchased the system from and ask for a replacement. If you have any problems with your new replacement unit, please email us your contact information along with a link to your review to netgearteam@netgear.com, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash stop working after 1yr. Best Buy sell the most defective products. Everything I buy here always stops working.

    No, I would not recommend this to a friend