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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 6477 reviews

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Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1750 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable WiFi. Many appreciate the improved range and signal strength, as well as the generally positive setup experience. While some find the device larger than expected, the overwhelmingly positive feedback points to a generally well-received product. A few users noted occasional connection issues, but these were infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 226 Showing 4,501-4,520 of 6,477 reviews
  • Rated 5 out of 5 stars

    reliable, cost effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reliable and cost effective In the long rather then leasing a modem from your internet supplier. On average you save after 8-10 months if you buy your own. Excellent modem and router. Wi-if range is good too. Perfect for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem/Router combination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a modem and router from Charter that would drop our internet signal in various locations of our house. Geek Squad recommended the AC1750 WiFi Cable Modem Router so I purchased it. It's GREAT! No problem with our internet now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Not quite what I was looking for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed one that had the phone line as well. So please be aware, if you're doing a triple play bundle, this is not the right one for you. Otherwise it works well and was easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem to try since the one I got with the cable kept messing up and it has been pretty good so far great Wi-Fi and distance and now I don’t have to pay to rent the equipment from the cable company .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good coverage and performance; easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Located in 1st floor front room,WIFI covers front yard, back porch and entire 4 bedroom two story house; 2 band performance is also a good feature. Setup was easy by visiting the Comcast Xfinity store first to register the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed for comcast xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved to a new city where I opened an account with comcast. This modem was recommended to me at the BestBuy store nearby and has worked perfectly since it was installed. setup and configuration were straightforward.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried a couple of other routers with poor results. This router has exceeded my expectations! Great whole house wifi coverage! I love it and wish I would have bought it first well worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is amazing. It has a 2.4 GHz and 5 GHz setting for wifi connectivity. The 2.4 did not give me my full wifi speed but the 5 GHz setting gave me my full 150 mbps speed that I have with comcast. Well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Modem Router dual unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defintiely works better than our old, separate units! Still not at the download speeds we should be at but that is easily a Comcast issue, I have not looked too much into it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific replacement for Comcast router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went into the store not knowing what I needed. The sales person listened to what I wanted to do and recommended two different router/modems to me so I had a choice. Answered all questions completely. Router/modem works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome little machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one because I was tired of the Motorola and zoom modem/ routers not working. This modem/router works great, yeah it's expensive, but totally worth it. My mac always stays connected and the coverage area is fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 600Mb/s speeds and on the 5GHz I get 300-400 speeds. The 2.4Ghz reaches far but it only gets 50 as the speed. Very easy to setup. It’ll pay itself after a year so worth it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced 2 Units with One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new router and modem so we bought the combo. Not sure if it is our cable company or this unit, but we do have to reboot it once a week. It does handle the security system as well as our network printer, TVs, and computers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better range then previous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to this modem because the range of the Comcast one was terrible. This new one allows me to have wifi signal thru out my home. Good product and recommend by a Best Buy worker

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Old; Not user friendly (FIRMWARE BATTLE!)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll try to keep this as brief as possible. This product is obsolete in my opinion. They have been manufacturing this model since roughly 2013. No wonder I got it for almost $80 off. I purchased this because my Arris Modem/Router combo was old and failing PER Cox ISP. Well I bought this and guess what? Everything got worrrrrse. I installed my Arris again and things got better and my device was failing? Guess not. With Netgear my signal drops more and the house WIFI coverage wasn't any better. But BAR NONE the biggest complaint is the customer service. I absolutely can't update my firmware. They set 'go to routerlogin.net' but no option. They say 'download nighthawk app' but no option (endless loop of nothingness). They say 'download genie app' but it says its up to date when it's not. Then they say that COX is supposed to! And COX says, "hold up, wait a minute, something ain't right - there supposed to." So back and forth. I have decided to return after two tech visits from COX and a worsening signal and intermittent disconnects, but mostly cause everyone is pointing fingers are each other and the support is terrible. Do yourself a favor, pay a smidge more, buy a new model gateway or do what I did and get a modem and router separately so you can have a little more control over your setup. Cheers and good luck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many reviews and searches I decided on purchasing this router modem. I didn’t know how to set up but i called the company and they were very helpful. Got it set up and i haven’t had an issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up great wifi coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem after getting tired of paying $10 monthly for Xfinity modem. What an improvement on speed and range. Definetly worth the money! If you want to not lose speed that youre paying for I suggest you buy this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to replace the modem/router that I was renting from the cable company. Very pleased with speed of the wifi as we have 5 devices running on it ... much better than the cable one plus I'm saving $10/month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    best for homes with small footprint.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and reliable for small to mid-size homes. Our home is 4,000 sqf with large back and front yards. The signal dies before reaching the entire area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It preform well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this device hoping to clear of a few issue I was having with my rental box from my provider, and it did. No more intermittent wifi issued. Also the range is a little better. I'm very pleased with this device.

    I would recommend this to a friend
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