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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 6477 reviews

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Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1750 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable WiFi. Many appreciate the improved range and signal strength, as well as the generally positive setup experience. While some find the device larger than expected, the overwhelmingly positive feedback points to a generally well-received product. A few users noted occasional connection issues, but these were infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 6,477 reviews
  • Rated 3 out of 5 stars

    Has to reset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service offshore; in India. Very hard to understand. Had the manual told me about the reset button, I wouldn't have had to call overseas. Reset did the trick. hopefully no more problems. I'm aware of the Netgear forum site.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I have not connected this unit yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very good employee from Best Buy help me with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fast modem for gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    use this product for my desktop and cable. it works great and its perfect for gaming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy enough; getting “connected “ was a bit more trying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect for my size house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my kids play video games and no complaints from them while I'm on the computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Easy to understand directions Was up and running in 20 minutes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with it.... no issues at all. This was perfect for my townhouse

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, good piece equipment for the money. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem I've ever owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a modem/router that can do everything. This is the modem to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great thank you Best Buy. I always have good products from you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it eas ment to do.im not doing fifty five characters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with this. Great connection speeds.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible Device on TWC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this all in one because I trust netgear to provide great equipment. The problem comes down since this is an all in one, I have no control over the firmware version installed, and it seems that the version TWC requires has serious issues with WiFi. My WiFi would, randomly, drop completely, with no way to connect short of restarting the device. Under properties, you would see both 2.4 and 5 channels being set to 0, with no way to change (even though they are set to use actual, functioning channels). I worked with Netgear and even tried a second device (in case the first was bad), but once it was decided the firmware was the issue, they upgraded me, free of charges, to the next model. That one works great, and I still really like netgear, but if you use TWC or any other companies that require the same firmware, do NOT get this for WiFi capabilities. It will drive you bonkers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not connected to wave, could not test practical design

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Using for WiFi and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for a while now and I've not experienced any problems yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switching from DSL to cable plus Netgear has been divine experience

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    High hopes but fell short

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this hoping to not use Spectrums Router and Modem. After a few hours with their IT, they came to the conclusion that the Netgear was defective, so I returned it and just went with Spectrums gear. Maybe it was an issue on Spectrums side and they blamed it on the Netgear, but I didn't want to get another one and go through the hassle again. This was my experience, other Netgear products I've purchased have worked flawlessly. Just this one time I was let down :(

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Torito,

      Thanks for your review we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wifi is a lot faster with this router. Worth the extra money to get!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn't work for my application

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return. Had house telephone through our cable modem and had no phone jack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper wifi router - offers latest technology and faster download speeds

    I would recommend this to a friend