Customer Ratings & Reviews

I bought this as it was recommended to improve my wireless connection and prove lagging while playing my games. This unfortunately fell short as I had worse lag with this item than my original modem. Switched back to my original modem.

I don't agree with the others that wrote a positive review this Router sucks when down loading the app lots of problems with connecting to the network i had to have the internet provider come in and help for the money not worth the time, And the speed is not all that either even at 5G.

Modem stopped working after only 2 weeks. Spent 3 hours on phone between Spectrum and NETGEAR trying to trouble shoot problem. Spectrum saying the problem was with modem and NETGEAR saying the problem was with Spectrum's internet.Returned back to store. Don't buy your own modem just lease from internet company because if modem stops working, internet company cannot diagnose problem with modem and you have to spend time calling modem manufacturer who will not own up to their product being defected. Good thing Best Buy gave me store credit for price of modem since it had already been past the 14 days to return item and I could not get refund.

I regret this purchase very much. Ever since installing this modem/router, our internet keeps disconnecting every few minutes. It’s annoying, especially now that we have to work from home. Maybe we got a defective unit. Haven’t been able to return it due to Coronavirus quarantine, I’m in the percentage at risk and can’t go to the store. Very disappointed.

Drops multiple times a day requiring restarts. When it's up, it is very fast and works fine for streaming 4K etc. But... so annoying to have to restart it regularly. Ridiculous.

Product itself works as it should, but when I had to call technical support the day after I purchased the product, they charged me $49.99 before they would even attempt to help me connect and when they couldn't figure out what the problem was, they didn't refund the $49.99 and let me with a "too bad, we don't know what is wrong" type of response. Not at all helpful. Would not recommend this product, or any Netgear product, for this reason.

COMPLETE GARBAGE!!! CUSTOMER SUPPORT IS A JOKE!!! CAN'T CONNECT WiFi...........Spent 1 1/2 hours on the phone plus hold time......customer service left me on hold....for ever ........a second time!! I gave up and hung up......It's going to back to the store tomorrow. WILL NEVER BUY NETCRAP brand again!!! Best Buy should drop this brand!!!

unfortunately i had to return the product. It did not work well with my Cox internet connection and kept having issues with the internet.

Awful, it takes a month to be broken, Best buy 14 day policy return didn't help me and NETGEAR company refused to give my money back or give me a new device. I have to paid $100 for a technician to come over and give me another modem/router to have internet and now I spend almost $300 to have internet at home VERY DISAPPOINTED!!!!!!!!

System is not set up for internet phone communications. No phone jacks and the unit was incompatible with our current cable provider. Sale person did not disclose.

Worked fine for about 18 hours, then wouldn’t connect with internet. Returned for next higher model which has worked flawlessly for about a month.

I have been using it from last 5 months and facing problem every second day. The wifi is unstable almost all the time. Recently I switched to old Arris router and thats running smooth. I wasted $150 on this which troubles every day. Feels like wasted lots of time and money. I seriously want to fight and get my wasted money back. Best buy/Netgear - Anyone listening to help?????????

Unit is ok at best keeps dropping wifi and range is weak , not worth the money.Should of heeded the reveiws.

I bought a new computer at my local Best Buy store. I told the sales guy that I wanted a new router and router to replace the crap Spectrum rents to me. So he sold me this one. When the Geek Squad came to install everything, he told me I could not use this because I have a land line with VOIP and I had to keep the Spectrum rental for that purpose. I suppose if I didn't still have a landline I could have used it. But, for now I have to keep renting from Spectrum.

Unpacked from the box, followed quick start instructions. Contacted cable internet provider to activate without any issues. Up and operational in 20 minutes.

My router hit a dead end after 2 years of service. My internet is dropping out on a daily basis now. It usually reconnects after a couple of minutes.

Not very happy so far.Talked to customer service representative twice.Working with internet provider if there is any problem with internet.

Connection continuously drops. More frequently than my previous set up. I regret this purchase

Really disappointed, I have used this brand before, but this new model Stopped working after 11 months of use

I use to buy only Netgear. On this one I had issue on setup and even though is was purchase 2 days prior, Netgear was IMPOSSIBLE to deal with. After hours on the phone I ended up returning the item and purchasing another brand. It was plug & play and I was up and running in 20 minutes. No more Netgear for me. They only support their product for 90 days?!?!