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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 6477 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.0 out of 5 stars

  • Performance

    Rating 4.1 out of 5 stars

  • Setup

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the Dual-Band AC1750 Router with 16 x 4 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and reliable WiFi. Many appreciate the improved range and signal strength, as well as the generally positive setup experience. While some find the device larger than expected, the overwhelmingly positive feedback points to a generally well-received product. A few users noted occasional connection issues, but these were infrequent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 314 Showing 6,261-6,280 of 6,477 reviews
  • Rated 1 out of 5 stars

    It wouldn't work so I had to return it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wouldn't work so I had to return it for a different model. We picked up an ARRIS and it seems to be working fine though.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it but very slow I use it for one week I take it back I don’t recommend it

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Imregio,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 1 out of 5 stars

    Couldn't activate - Exchanged for better version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not able to get this modem activated with Comcast. I returned it for the Netgear NightHawk AC1900 modem (which is awesome).

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Router goes bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product work fine the first five months but after that the router stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed and range are NOT superb. 4 years later, it has stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Compatible with Xfinity Wi-Fi extenders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is compatible with Xfinity but does not work with the Xfinity Wi-Fi extenders. So I returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work with Infinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with Infinity even though it says it on the box & had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Netgear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No work very well, always keeping freezing………………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to reset it five times continue to crashing and deleting my passwords. I returned it for a better model

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more drops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to this from a standard Comcast router. I was having problems with numerous devices I had on my home network, mainly signal going and in out. After installing this router I have had ZERO issues. Great product with awesome connectivity and amazing speeds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not something I have bought.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not purchased this item. I'm not sure why I'm being asked to give a review?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't even last a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup is simple, and it worked fine initially. However, less than one year later and it needs to be replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a modem that I owned rather than renting one fromXfinity. It works well,and it will be paid off.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just don't buy it!!!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont do it. It dies after only a few mts. Works great then just shuts down & never works again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I returned this

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't work with Verizon FIOS and there are better ones for a few dollars more.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jeraso,

      Fios will have its own type of "Modem" you will only need to connect a router. This device should work as just a router if you wanted to use it that way. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Say goodbye to your cable company modem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem because the Comcast modem I was using was not compatible with my DIRECTV hole home Genie and another DVR. The DVR's couldn't communicate with each other, so I couldn't see the recorded programs on one DVR while watching the other. Anyway, DIRECTV recommended the Netgear brand so I purchased this one. Setup was a breeze and the performance is great. Both DVR's now communicate with each other and I'm completely happy with the product.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t give fast enough speeds with Comcast. Had to rent a Comcast modem.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Review5,

      Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Bad Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried 2 of these and the performance was TERRIBLE!!!! I had to reset daily and at times up to 6 times a day.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad - was stopping frequently- returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad - was stopping frequently- returned back after struggling for 10 days

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Anonymous,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you

  • Rated 1 out of 5 stars

    Bad product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it due to it not wanting to start back up after a power outage

    No, I would not recommend this to a friend