Customer Ratings & Reviews
- Model:
- EAX15-100NAS
- |
- SKU:
- 6425812
Customer reviews
Rating 4.2 out of 5 stars with 737 reviews
(737 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers appreciate the EAX15 AX1800 Wi-Fi 6 Mesh Wall Plug Range Extender and Signal Booster for its ease of use, improved signal strength, and extended range. Many users also highlight the simple setup process and satisfactory performance. However, some customers have reported experiencing connection issues and compatibility problems.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
My first WiFi extender
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first WiFi extender. The setup wasn't that bad but gets the job done.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi MousePad,
Thank you for your review and feedback. If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 3 out of 5 stars
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I wasn't strong enough to take care of what I needed
No, I would not recommend this to a friendRated 3 out of 5 stars
self
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.you have to have some computer skills to install does not just plug in and work
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi none,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These installation resources are available to help: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US, and also: https://kb.netgear.com/22035/How-do-I-set-up-my-NETGEAR-WiFi-range-extender-using-WPS?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Pros mentioned:Setup
Rated 5 out of 5 stars
Great and convenient product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This extender is essy to install and set up. Also it really extended my wifi signal significantly. No complaints.
I would recommend this to a friend Rated 2 out of 5 stars
Couldn’t get it to work
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t get this to work. I followed both the instructions included and the online ones the QR code brings you too. I never called for support. I wouldn’t recommend this product
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest i don't see any different on signal strength on 5Ghz
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Jomy,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
Not Netgear friendly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quirky set up. Never happy with Netgear products. Not happy
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Refrigerator,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 3 out of 5 stars
It's Okay
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal is not as strong as I thought but it gets the job done.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi George1964,
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview
Additionally, we have a firmware update for your EAX15 which may prove helpful to you, it was released as recently as 8-31-21: https://kb.netgear.com/000063965/EAX11-EAX14-EAX15-Firmware-Version-1-0-3-34.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 3 out of 5 stars
Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure it works right. Signal strength goes up and down. May return it.
No, I would not recommend this to a friendRated 1 out of 5 stars
WORST NETGEAR Wi-Fi EXTENDER EVER!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER PURCHASE this product. Keeps dropping signal. Horrible service on phone. Talked to at least 3 people and transferred from one to another and finally person on last call could not hear me. She would call me back and not hear me. Spent $ 150.00 for this worthless piece of trash. WARNING: not worth your time and money! Ended up purchasing another Wi-Fi extender with another company and it worked within 5 minutes.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi RobbedbyNetgear,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
Not sure what is happening
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when it actually works. Plugged it in, got it programmed and setup and it worked great. Then randomly my wifi in the entire house would crash, did that for a week. I unplugged this and the wifi immediately quit crashing
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi FarmerDan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Netgear Proved the Importance of Buying From Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying the Netgear AX1800 and installing it, I saw no increase in speed. I worked for over two hours with a Netgear tech, who was also stumped. I returned the Netgear AX1800 the next day. I got a full refund with no problems at all, from Best Buy. That's good customer service to me.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi SwissMike,
Thank you for the review. We do not expect to see an increase in speed with the use of an extender, but we expect to see an increase in range. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Pros mentioned:Setup
Rated 1 out of 5 stars
Slowed Internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fairly easy to set up. However, it took our whole internet to a crawl. Their customer service was not very helpful. Returned it to Best Buy.
No, I would not recommend this to a friend Rated 2 out of 5 stars
NETGEAR - EAX15 AX 1800 Wi-Fi Extender
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried the NETGER - EAX15 AX1800 Wi-Fi Extender. Didn’t see an appreciable improvement. Returned it to Best Buy and bought a new NETGEAR modem and eero router instead. Seems to be working fine in our 2,800 sf house.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi insignia,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your EAX15 and have already returned it. When experiencing issues with your EAX15, we recommend checking out this resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the EAX15 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Netgear Customer Lacking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wifi does not recognize it. Attempted to get help from Netgear and that seems to be impossible. I will be returning it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BarbV,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is slow, very, very slow. Try the 3000, instead, with the 2 antennae.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work and it’s too late to take it back. I lose on this one
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Does not work with Orbi
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased because the answered questions on best buy state it would work with Orbi. It does not. Too late for me to return.
No, I would not recommend this to a friend Rated 1 out of 5 stars
I Would Recommend You Buy Something Else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got it to work. I spent several hours trying to connect and mesh with no luck. I thought it might have been user error, but after having several others try, we all came to the conclusion that this is not a user friendly item and is utter crap that will leave you frustrated a d ready to pull out your hair. There are also some serious security implications that make it difficult to support such a product.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi WinnerOne,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 5 out of 5 stars
Stays connected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stays connected and has good speed, i use it in my bedroom
I would recommend this to a friend







