Customer Ratings & Reviews
- Model:
- EAX15-100NAS
- |
- SKU:
- 6425812
Customer reviews
Rating 4.2 out of 5 stars with 755 reviews
(755 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers consistently note the EAX15 AX1800 Wi-Fi 6 Mesh Wall Plug Range Extender and Signal Booster for its ease of use, improved signal strength, and extended range. Many also appreciate the simple setup process and the performance boost it provides. However, some customers have reported experiencing connection issues and compatibility problems with their devices.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not what was expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to try out this extender, but it was very disappointing when internet speeds weren’t as fast as expected. I had another brand I was testing at the same time, the eero Router works way better!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ATOWN,
Thank you for your feedback on the speeds with your EAX15. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Mesh network extender
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect to my network even with tech supports help. I returned it with no issues.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Not as expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for what was needed would not provide enough of a boost to extend wifi did not install this product switched eero
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a great option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work for me. Slowed my internet down to a crawl. And my phone service through my internet was almost nonexistent. As soon as I disconnected, everything went back to normal.
No, I would not recommend this to a friend- Cons mentioned:Connection
Rated 1 out of 5 stars
Was a waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting correctly and reset doesn’t work as expected. Device is currently useless.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi gabbmac,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
We also have a recent firmware update for your EAX15 which was released on 8-31-21: https://kb.netgear.com/000063965/EAX11-EAX14-EAX15-Firmware-Version-1-0-3-34.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router is slow, very, very slow. Try the 3000, instead, with the 2 antennae.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible extender
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know why, but this did not work in my home. Speeds were to slow for any internet operation. I have experience with setting home networks up and this was terrible. I reinstall an old TP Link extender and returned this unit. I even called Netgear tech support which was an absolute waste of time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t work and it’s too late to take it back. I lose on this one
No, I would not recommend this to a friend- Cons mentioned:Connection
Rated 3 out of 5 stars
it's okay.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would love to give this Item a great review but can be a bit spotty at times.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MCPN,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Don't know if it works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. Couldn't figure out how to set in spite of my patience and don't know if this gadget works and how good is. Didn't want to waste time calling for support.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JaxBeach,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 2 out of 5 stars
NighHawk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is not a seamless nor easy setting up this device. for someone non- tech like me I need something simpler
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ReneeA,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help you: https://kb.netgear.com/23517/How-do-I-set-up-my-NETGEAR-WiFi-range-extender?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Expensive Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase two of these and set one of them up. Within one week the whole unit has stopped working. Not worth the money
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LikeTech,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Solid internet connection throughout house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this netgear mesh wifi extender AND booster. I love it so much that i ended up buying two more to improve our wifi outside of the house. 10/10 recommend.
I would recommend this to a friendRated 1 out of 5 stars
Difficult to set up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a texh savy person and the directions are vague and this device s difficult to set up. I had it for about a week and a half. I was lookng to see if this is eligible to return when i came across this review.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
No Wi-Fi
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would not work with my base Net gear. Turn it back in.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LGtv32,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your EAX15 and have already returned it. When experiencing trouble with your device, we recommend checking out this troubleshooting resource: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you decide to repurchase the EAX15 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Skip it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Xfinity said it actually fried our router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Messes Up Wifi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a few applications set up with the wif (w/o the extender). Once we added the extender, many of the applications don't work. We had to unplug extender in order to access the applications.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JwonginsfJunk,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources for your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Couldn't get it connected.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a waste of money couldn't get it to connect. $108.00 down the drain, cause i can't return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi VeryDissapointed,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your extender. This resource should help you https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
- Cons mentioned:Connection
Rated 1 out of 5 stars
Not stable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropping connection rapidly not happy the way works
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Apero,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 2 out of 5 stars
Maybe a bad unit?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t get it set up. I have 2 others and had no problem. I threw away the box it came in. Otherwise I’d return it.
No, I would not recommend this to a friend