Customer Ratings & Reviews
- Model:
- MK83-100NAS
- |
- SKU:
- 6452548
Customer reviews
Rating 4.2 out of 5 stars with 698 reviews
(698 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Nighthawk AX3600 Tri-Band Mesh Wi-Fi System for its ease of use, excellent coverage, and quick setup. Many appreciate the improved range and strong signal strength, leading to better performance. However, some users experienced connectivity problems and found the accompanying app to be less than satisfactory. A few also commented on the system's higher price point.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Meh!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good coverage but only transmits 260meg wirelessly, disappointing.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi GHTE,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
WiFi system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return to the store because it Stopped working.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi AMPMAP,
We're sorry to hear that you had problems with your MK83 and have already returned it. If you decide to repurchase the MK83 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Didn't work with fiber internet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only giving this a lower rating because this mesh system didn't work on my fiber internet. My ISP kept blaming Netgear and Netgear kept blaming my ISP. I have fiber, so I don't have an indoor modem, just an ethernet port. The outdoor fiber to ethernet terminal is a Calix 717G ONT. I followed all the forum tips to get the Netgear system to work, but it never recognized a internet connection.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BriSher,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Not worth the money.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is not worth the price. Its actually a horrible system. The system mesh goes down constantly. The indicator lights do not work 90% of the time. You'll see the blue light to indicate that its connected, but nothing will be connected. it takes FOREVER after a reboot for the system to come back online after a reboot and on top of that if you do NOT buy the service and support from Netgear you won't even get 12 months of support.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT WASTE YOUR MONEY!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst product on the market! Paid over $500 for a system that won't work in a 2000 sf home. Netgear customer service is terrible. They don't speak English and after 4 case numbers opened & closed with no resolve I'm now past my 90 day return window and warranty period.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Runion,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your MK83, and we would like to look into your cases and see what additional help we can provide. Please email us your contact information along with your case numbers and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Never Again
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 10 months. One satellite turned to a brick after a software update from Netgear. They finally replaced it. Range never worked well…constantly dropped signal even when sitting right next to either the main router or one of the satellites. Entire system turned to a brick within 10 months. Will never purchase Netgear products again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Britt,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Do not buy this garbage hardware
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent over 30 hours on the phone with Netgear Tier 2 support because the wireless will just tank. The satellites will not forward signal and tank the router's wireless. I cannot return it to Best Buy. Netgear will not take it back and refund my money. I am out $400 on this garbage. I am so mad.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Reefay,
We're sorry to hear that you are still experiencing issues with your MK83, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Disappointed in this Nighthawk Mesh!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of this product, i simply can not recommend especially because it ended up being an expensive paperweight/ dust- collectors!! Was told it would solve all my issues ended up no help at all.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TBTGROUP,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you if you are experiencing issues with your wireless network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance or additional resources, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not so hot - Constant issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised that this would not cover my house. It is not that large. I have a 2500 Sq Ft home all one floor except for the bonus room. Plus this unit had constant bandwidth issues, with my new TV dropping signal constantly.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Larry,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshooting your network with the signal dropping: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Poor product followed by poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a couple of weeks then would not work. None of our wifi units would work, like my weather station. Went to exchange and because we had not spent $1500 in a calander year we could only get store credit. Very very upset.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Unhappy,
We're sorry to hear that you had problems with your MK83 and have already returned it. f you decide to repurchase the Mesh System or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not good if you are using HomeKit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to power my home automation. However these mesh routers are not compatible with HomeKit and ascessories. They worked great for the computers but it was taking forever to get responses from light switches etc.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mike,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Pros mentioned:Coverage, Setup
Rated 5 out of 5 stars
BEST CHOIC EVER MADE!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tired of wifi equipment rental fee's, tired of not having enough coverage and tired of your device trying to reconnect via wife. Well guess what these nighthawk mesh pods are absolutely fire. Never worry about your device trying to reconnect to the next wifi extender/ repeater. These things are abit pricey but so well worth it. The setup is not complicated and not technical. Just take your time. The coverage that the nighthawk gives is absolutely astonishing.
I would recommend this to a friend Rated 1 out of 5 stars
Hot Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, bought 3 sets of these for customers. All have repeatedly stopped working and have needed maintenance within the year. Will never buy again for sure.
No, I would not recommend this to a friend- Pros mentioned:Coverage, Ease of use
Rated 5 out of 5 stars
Netgear WiFi 6 mesh system.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to hook up took less than 5 minutes. Works great never had any problems with it disconnecting it works great with our Verizon Fios. Just hooked it up to our Verizon Fios modem disabled the radios plugged in the satellites have consistent connection through out the entire house in the basement and upstairs. Love it and would definitely buy again.
I would recommend this to a friend Rated 1 out of 5 stars
NetGear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work and was returned as it would not pair with modem. Geek Squad attempted the hook up
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jaker,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with connecting your MK83 and have already returned it. When experiencing trouble installing or setting up your MK83, we recommend checking out this resource: https://kb.netgear.com/000061585/I-m-having-trouble-installing-my-Netgear-Mesh-WiFi-6-System-what-do-I-do?language=en_US.
If you decide to repurchase the MK83 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Not for homes bigger than 1000 sq ft
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible range, constantly searching for network. Always having to reset router.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Lisa,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don’t buy the knighthawk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month before it decided not to work anymore. Was frustrating. I returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mistermeester76,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your MK83 and have already returned it. If you decide to repurchase the MK83 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Garbage
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage proudct w/ garbage support. Constant resetting and changing
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi LeoG,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your MK83, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Ease of useCons mentioned:Price
Rated 2 out of 5 stars
Avoid this product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was tough to stomach how crummy this product is considering the solid experiences I have with the modems and other nighthawk routers. Family and Friends also have good things to say for other products. However, this mesh much too unstable. Tried old firmware, latest firmware, and neither have corrected the issue. The base works great, but the satellites just won't stay in sync. I thought maybe it's my walls and various appliances in between so I hooked them up in clear line of sight with various ranges. 10ft, 15ft, 20ft, 25ft, 30ft, 40ft. Same issue each time. One evening I brute forced sync with the steps in the gateway browser application with no success. Then next morning I tried and it did sync. Then after 24 hours they lost sync. Would not sync for about a day. Then the following day 1 of them did sync. Then the next day I got the second satellite to sync from the router browser app. Then after about 6 hours they failed to keep sync. I am at my witts end and going to adopt ASUS gaming router and the ZENWIFI mesh system. A pal has been using it with rock solid results. It will cost me more but I will gladly pay it for my sanity's sake. Simply put, this product does not show up on any web searches for the top wifi 6 mesh systems available on the market. Even some brands I've never heard of before have a place on the various lists that come up. I took this one at the nighthawk face value assuming they only made high quality hardware. I will never be able to do that again. For the Netgear review teams that hunt these reviews to say sorry and post some links please don't bother. I ran through 18 hours of your documented troubleshooting and many tips from other members on the netgear community forums. Nothing is working. And I don't want some refurbished replacement. Feels overtly cheap for the cost (even on sale prices) Is pretty darn expensive. On the bright side, it is extremely easy to setup with the mobile app.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TechMePlz,
Thank you for your review and feedback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Range, Setup
Rated 5 out of 5 stars
Nighthawk Whole Home Mesh WiFi 6 System Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This increased the speed and the range of my poorly positioned router while also creating no hassle in adding the satellites that came with the package. The installation was fairly easy and quick, nothing too difficult for anyone who reads the directions. All and all, a great product to extend the range of your home internet.
I would recommend this to a friend