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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 907 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the Nighthawk AX4200 Dual-Band Wi-Fi Router for its ease of use, impressive range, and strong performance, frequently citing positive experiences with setup and the user-friendly app. Many also highlight the improved signal strength and expanded coverage it provides. While some users experienced occasional connectivity issues, the overwhelmingly positive feedback points to a generally well-received product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 907 reviews
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart connect feature where there is one band that will determine the best connection, yeah it sucks! It also is extremely slow for me to pay for 200 Mbps. And everything of mine is up to date software-wise. I am kinda disappointed in it. The app is very slow and that's how you are supposed to set it up.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not a competitive price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased item and found out I could have purchased from Amazon for $50.00 less than I paid at Best Buy. Best Buy would not price match without me returning item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Router needs internet to configure properly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netgear router requires an internet connection to sign into router configuration page. Even after creating a netgear account it then does not accept the credentials to log into the router. Why is this so terribly configured? You should be able to modify the settings of hardware you buy without needed another account tied to the internet. One of the worst routers I've ever dealt with.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Netgear has terrible customer support

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, terrible Netgear customer service! Contacting them was a nightmare…

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Rick,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with contacting Support for your RAX43. You can easily contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Not as described

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router seems okay but early days yet. But you have to pay for the parental controls and the security (after a 30d trial) which is not clear in the product description. I run linux so I read through everything carefully to make sure it was compatible. Can't run the nighthawk app on my linux phone either although I can download it (app runs, but it doesn't connect to netgear). Wouldn't recommend any Netgear products given all these problems (and I've used them for years).

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi EFraser,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting your device. This resource should help you install your device using the Web Interface: https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 2 out of 5 stars

    New but a disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this nighthawk router because I wanted to upgrade from an older model. I purchased it because of the updated features but when I installed it, the new one never worked to my satisfaction. I returned it because the old one worked better than the new one!

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Limmomann,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
      Thank you

  • Rated 1 out of 5 stars

    Nighthawk reign as king for gaming router over

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crap. Nighthawk has gone downhill. The new firmware causes it to factory reset almost daily. I had the same issue with my last one so I figured it was just old (3yrs) so I got this one. Within 24hrs it reset itself 3 times. One time was within 1 hr of the last reset. And reset as in completely removed ALL SSID and PW and any security questions. Stay away. Go with Asus and be more than happy.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Buschman,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with the latest firmware. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Zero Customer Service

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy any Netgear products. They will not offer support if you have issues. Even though they said my hardware warranty was still in effect for another 6 months they refused to help with a USB 3.0 connection issue. No customer service at all. Avoid at all costs there are better companies out there.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the armor and bitdefender with after I hook up the router, big mistake. It slowed down the router, keep dropping the Internet, and bitdefender freezes the page on some sites when using VPN. Called netgear, no help, they told me to call bitdefender so I did, the only thing they could tell me was, don’t use vpn while on those sites. No help from bitdefender, it was like no one wanted to help,

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Junk,

      We're sorry to hear that you are still experiencing issues with your RAX43, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Nighthawk AX4200

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the router for two days, then the wifi was dropping off. Called support and they made a change. Wifi worked for about two weeks, then started to drop off. Called support again, they made a change, worked for two days then started to drop wifi off again. Returning to the store. All hardware updates were current.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad speeds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this was going to be a big upgrade to my old router but this gives me half of speed my old router gives me with this router i get around 105 max with my old router i was getting 400 plus mbps dont buy you will have to return not worth it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Nighthawk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps disconnecting. Got the 2 satellite ones instead.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jorge,

      We're sorry to hear that you had problems with your RAX43 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to connect with the internet server, customer technician was unable to connect also after two hours of attempts. Got full refund from Best Buy. Request cancellation of service warranty and refund of charges approximately $89.95

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi OrthusLewis,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your product. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't recommend this. This product messed made my Internet crash many times and also made it very slow. You couldn't use your tv and phone at the same time because one would lose Internet connection

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi RebeccaM,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the connectivity of your RAX43. We recommend checking out this troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.

      Thank you,
      NETGEAR Team

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not compatible with my system. Running microwave caused a disrupted in tv signal

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Mark,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    don't buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router was working good, but the security it had on it, blocked my computer, will not allow my Netflix on my tv. I called the help support they helped me un block it . but next day it started again. So i took it back return it to best buy.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Richard1960,

      We are sorry to hear that you had an issue with blocked sites for your NETGEAR Armor security and returned the router. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 2 out of 5 stars

    Tom

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not set up as per instructions, had relative help started working, now we only internet occasionally

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Thomas,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 2 out of 5 stars

    Somewhat disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One week old and already had to reboot. Will not update teeare properly

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi TvStand,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.

      If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.

      Regards,
      NETGEAR Team

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and now barely 24 hours into use, it is dropping my internet. Keeps giving poor signal strength. I should have kept my service provider's router...now I have to return this crap. It is really affecting my work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one printer (HP) that cannot connect to this router via wi-fi

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Ferdinand,

      We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”

      Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.