Customer Ratings & Reviews
- Model:
- RAX43-100NAS
- |
- SKU:
- 6425808
Customer reviews
Rating 4.6 out of 5 stars with 905 reviews
(905 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Nighthawk AX4200 Dual-Band Wi-Fi Router for its ease of use, impressive range, and strong performance, frequently citing positive experiences with setup and the user-friendly app. Many also highlight the improved signal strength and expanded coverage it provides. While some users experienced occasional connectivity issues, the overwhelmingly positive feedback points to a generally well-received product.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Worked fine for about 2 years then kaput
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about 2 years. Then it started dropping devices, losing connection, etc. At first resetting worked for a while. Then that stopped. Last 2 Netgear routers I've own only lasted about 2 years and then kaput. Switching to ASUS. Hopefully I'll have better luck.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi cutter,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend ensuring your device is on the latest firmware, released as recently as 5-9-22 if you have not done so already: https://kb.netgear.com/000064910/RAX43-Firmware-Version-1-0-11-112.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Returning new router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cannot be used with AT&T. I tried to return it, but was told I couldn’t because I didn’t do in time.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The signal from this router was constantly wavering between super fast and extremely slow. This resulted in terrible quality for any video calls, streaming, etc. Returned the router and am continuing to use the one we have had for 8-10 years without issue. Very disappointed. Also the app to setup was much more cumbersome than necessary.
No, I would not recommend this to a friendRated 1 out of 5 stars
Won’t work with thermostats.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This router didn’t last long (3 months). I couldn’t hook up my thermostats to the router and had to have servicemen come multiple times to get them setup, It asked me to download new firmware, so I did. The indicator lights went red, and that was it. The online articles say vamoose, and they could’t be more right. I tried finding support and there was nobody to be found. Guessing Best Buy won’t return it either.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi OnlineEnthusiast,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Netgear "warranty" is terrible.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Router broke within two months of purchase. My internet provider and I determined it was faulty. Good luck dealing with getting it warrantied. You have to jump through hoops getting a return authorization number. Just easier to trash it and buy a different brand.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi stratmagek,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. All NETGEAR products come with a 1 year hardware replacement warranty, we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team