Customer Ratings & Reviews
- Model:
- RAX50-100NAS
- |
- SKU:
- 12006406
Customer reviews
Rating 4.6 out of 5 stars with 343 reviews
(343 customer reviews)Rating by feature
- Setup4.7
Rating 4.7 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor Customer Service, Poor Policy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netgear customer service is terrible, if you don't have a purchase receipt they won't help you troubleshoot your device. For some reason I am not able to login to the router. It keeps giving me "try again later." I purchased the router last year towards the end of the year, I don't have a purchase receipt and customer service won't help me because I cannot prove when I purchased the router.
This review is from NETGEAR - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
repeated loss of internet, even AFTER replacing it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to upgrade the house, it worked great, except when it suddenly stopped connecting to the internet and I had to do a HARD reset to get it working again Then a week later another hard reset, then the next day till i just went and replaced it.... then the NEW router didn't even last 1 day DO NOT BUY!!! Netgear is not as good as it use to be
This review is from NETGEAR - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi shal,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RAX50 not connecting to the internet. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router.
If you need further assistance for your RAX50, you can visit: https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 2 out of 5 stars
Good i think
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being an asus user since owning routers i dont care fornthe user interfaces of the app the router performed, but i think my older asus out performed it still.
This review is from NETGEAR - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Funkopop,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your wireless network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team