Customer Ratings & Reviews
- Model:
- RAX50-100NAS
- |
- SKU:
- 6398063
Customer reviews
Rating 4.6 out of 5 stars with 343 reviews
(343 customer reviews)Rating by feature
- Setup4.7
Rating 4.7 out of 5 stars
- Range4.7
Rating 4.7 out of 5 stars
- Signal Strength4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the Nighthawk AX5400 Dual-Band Wi-Fi 6 Router, particularly its speed, ease of use, and overall performance. Many users appreciate the device's range and signal strength, as well as the simple setup process. While some find the router a bit expensive and a few have experienced connectivity issues, the general sentiment is positive.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Its an internet thing that says its a router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Routers out of the box should be able to connect two computers together via ethernet cables. It should have a DHCP server built in so you can talk to and configure it. NOT Netgear. To do anything you have to connect it directly to the internet PERIOD. So its an internet thing that calls itself a router. Thats just wrong and its going back. They can keep it.
No, I would not recommend this to a friendRated 3 out of 5 stars
Wifi
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about two years now and the internet still is wonky.
No, I would not recommend this to a friendRated 3 out of 5 stars
It’s ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal is strong when it works, but for some reason I would always loose the internet connection at night. Since switching to another router I no longer have that issue.
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your Time.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product is horrible, I will never trust or recommend this brand to anyone. Setting it up was very easy but after setting it up it wouldn't receive any service. I called customer service but they weren't at all. Please don't west your time trying to buy this product I tried it but it wasn't successful. Thank God for best buy for accepting returns, if not my money would have been a west. The only thing I regretted was wearing my time.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi UchennaC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you if you experience any connectivity issues: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Would be ZERO stars if possible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure when this happened, but Netgear now charges you for “security” protection to be able to even USE THE ROUTER!!!!!!!!!! We were told we’d have to buy a subscription and just ONE year was $150. Theyre now forcing subscriptions on customers. I paid over $300 for a router just to be told id have to buy a subscription.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Shellbelle,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your device. We believe that you may have contacted an erroneous Support Site, we recommend visiting the following resource on information how to verify an official NETGEAR Support site as well as Social Media Accounts: https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/How-to-verify-official-NETGEAR-websites-authentic-NETGEAR/m-p/2226727#M133587.
If you need assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email. We recommend that you use only official NETGEAR support resources.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 5 out of 5 stars
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was an upgrade purchase and is exceptional and fast
I would recommend this to a friend Rated 3 out of 5 stars
New Router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a bit difficult to set up and it took two technicians, but so far it has been alright.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Woot woot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bells and whistles and really simple to set up
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great Router
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing wifi router! We get great connection speeds!
I would recommend this to a friend Rated 3 out of 5 stars
Do it for the gift card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to find out how to optimize, but would really like the gift card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router was supposed to be a replacement for the router that looked like one of those Star Wars spaceships in the router, kept cutting in and out with signal had to return
No, I would not recommend this to a friendRated 1 out of 5 stars
Ash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst router ever, configuration is not working when i called the tech support, they told me to take the router offline do the configuration and connect it back again and we have some issues with this product. Thats weird
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nothing work with Wi-Fi because it keeps intermitting! Im so frustrated with it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dimples,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for your device should help you: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Great router needs storm/jolt protection built in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These routers work great until a storm or tree falls on a house. I had a tree fall and part of it hit my house, this took out there night hawk routers and three routing switches. Why does a tree falling have this effect? This is a very expensive replacement and If there were more protections against jolts or surges this might save consumers money.
I would recommend this to a friendRated 1 out of 5 stars
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 3 weeks. Just beyond return period.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi MarkF,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RAX50. We recommend checking out this troubleshooting resource for your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 4 out of 5 stars
Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well for the price I have no issues with it so far
I would recommend this to a friendRated 4 out of 5 stars
Good router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some connection problems, control who has connection is easy.
I would recommend this to a friendRated 1 out of 5 stars
Died, not even a year old
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died already...Great! Tired of replacing these Netgear routers.
No, I would not recommend this to a friendRated 1 out of 5 stars
.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not tor me .... Or my needs... .I I returned it to BB
No, I would not recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Excellent product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong with this one. Big upgrade from my previous router
I would recommend this to a friend
